1 Year Bank Software and Applications Manager

Shift Rotas

. Needs to be flexible towards working hours. Shifts start as early as 6:30am Singapore time.

Incident and Problem Management

Monitor the results and quality of the different software solutions and projects implemented in the organisation:

. Manage/Own P1/P2 incidents and problems end to end.

. Communicates with internal users and management over incidents and post-mortems.

. Diagnoses issues: establishes their root case.

. Initiates task force over critical incidents.

. Liaises with upstream and downstream systems support teams as appropriate.

Direct Responsibilities

. Assist troubleshoot and resolving incidents and problems on supported application.

. Monitor and maintain system health and performance.

. Develop, maintain and support Disaster Recovery plans on the weekend (bi-annual exercise).

. Participate in improving our monitoring and alerting tools for the support team to be more proactive on incident resolution and prevention.

. Monitor group mailbox, assigning/escalating appropriately.

. Basic of majority of the application the team supports with the ability to be L1 support when necessary.

. Adherence to Audit, Compliance and Risk guidelines. Knowledge Management and Documentation

. Documents support procedures on wiki.

. Owns team knowledge base on wiki for all in-scope applications.

. Provides support to end-users on how to use the application.

. Ensures Follow-the-Sun and regional support teams are continuously trained as required.

. Communicates a daily handover document to Follow-The-Sun support teams, where appropriate.

. Oversee the development of Proof-of-Concept/ solutions and provide technical expertise on the development of software and platform features, ensuring that appropriate security and risk factors are considered

. Ensures that all application support logs are fit for purpose, ie meaningful and actionable

. Actively seeks reduction of dependency on manual interventions by support staff, e.g leveraging enterprise batch scheduling and enterprise monitoring tools.

. Implement self-recovery and automated detection of incident leveraging on learnings from past incidents. Maintenance and enhancements Oversee the acquisition and development of software systems in organisational units:

. Participates to release cycles for functional validation on staging/preproduction and production environments.

. Review release and coordinate around deployment/post release checks.

Communicates Release Notes.

Job Requirements:

. 5 to 15 years experience

. Good business knowledge of Rates, FX and Credit business.

. Good business knowledge on other fixed income products.

. Understanding of Risk & PNL terms.

. Proficient in python and SQL

. ITIL basic knowledge or understanding between incident tickets and problem tickets.

Ivy Tham Yi Ru (R1104692)

Recruit Express Pte Ltd | EA No 99C4599