Duration: 12 Months
Location: Queenstown
Working hours: 7.45am to 5.15pm (Mon to Fri) 8am to 11am (Alt Sat)
Job Description
- Greet and meet every customers in the most friendly manner
- Handle calls at all times and charge (wrap up code) accordingly if any
- Act as first point of telephone contact for customer support requests
- Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment / update)
- Check for support agreement / warranty validity per local guideline.
- Ensure all inbound/ outbound calls, including customer compliments and complaints logged in CRM system are defined
- Log complete and accurate data within the call logging tool (CRM) and booking appointment (date/time) for all 3 service centres & ensure mobility service are offered to customer at all time
- Assist in special product campaign or promotions
- Arrange for airport service, pickup and delivery for customers
- Other ad hoc duties assigned
Job Requirements
- Minimum O Level
- Minimum 2 years in Customer Service industry
- Overtime is expected during peak period
Interested applicants please send your resumes to [Confidential Information]
Jessica Nguyen Huynh Thanh Truc
Recruiter (R23113787)
EA License No. 99C4599
We regret that only shortlisted candidates will be notified.
