We are seeking a proficient Account Director to lead all aspects of and drive growth within our portfolio of regional financial services clients, including banks, asset management firms, and other financial institutions. This role is critical for the expansion and retention of our book of business, focusing on deepening client relationships, delivering high-value solutions, and ensuring customer success. The Account Director will lead a team of account managers, providing guidance, mentorship, and strategic oversight to optimize performance and client engagement.
Key Responsibilities:
- Client Relationship Management:
- Serve as the primary point of contact for clients, developing positive relationships and understanding their evolving needs.
- Proactively find opportunities for upselling and cross-selling within existing accounts to drive revenue growth.
- Ensure positive customer experience by aligning solutions with client objectives and maintaining a regular cadence of strategic discussions.
- Business Growth & Retention:
- Develop and implement strategic plans to increase revenue within the assigned portfolio.
- Focus on client retention through continuous engagement and the delivery of high-impact solutions.
- Collaborate with internal teams (product, marketing, and operations) to tailor offerings and deliver customized solutions for clients.
- Team Leadership & Development:
- Lead, mentor, and lead a team of commercial relationship managers, setting clear performance expectations and providing ongoing support for professional growth.
- Foster a collaborative and inspiring culture, encouraging knowledge-sharing and skill development.
- Conduct regular performance evaluations and build individual development plans for each team member.
- Planning & Forecasting:
- Conduct regular account reviews, supervising performance metrics and forecasting revenue growth for the portfolio.
- Work closely with senior leadership to align account strategies with overall business goals and growth targets.
- Scan for market trends and competitive landscape to identify new opportunities for client engagement and growth.
- Operational Excellence:
- Lead all aspects of commercial management, renewals, and service-level agreements to ensure alignment with client expectations.
- Drive process improvements within the account management function to increase efficiency and client satisfaction.
- Ensure compliance with regulatory and industry standards across client engagements.
Qualifications:
- Bachelor's degree in Business, Finance, or any major field; MBA degree or equivalent experience is preferred.
- Proven experience in account management, relationship management, or a related field, with a focus on financial sector.
- Consistent track record in leading large accounts and achieving revenue growth targets.
- Strong leadership skills with experience of nurturing talent and building strong teams.
- Deep understanding of global markets, asset management, investment banking and fintechs.
- Excellent communication, negotiation, and social skills.
- Ability to analyze market trends, client needs, and industry developments to drive pivotal initiatives.
Skills:
- Critical thinking and problem-solving abilities.
- Strong relationship management and networking skills.
- Leadership and team-building capabilities.
- Proficiency in CRM software and account management tools.
- Growth mindset with a focus on achieving measurable goals.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership,
Excellence and
Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.
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