Achieve and maintain high levels of Member satisfaction, value, and engagement.
Meet or exceed retention and engagement targets for a portfolio of 70+ Members across 6-8 Asia Councils.
Maintains regular contact with members and participants of assigned councils through verbal and written communication. Alerts Associate Director of any issues that are highlighted through these communications.
Attend all Council meetings to represent company to build rapport with members/participants, ensure seamless execution and a high-quality Member experience as well as capturing leading edge ideas generated in Council meetings.
Welcome new Council Members in line with company standards.
Facilitate vetting and confirmation of replacement candidates nominated by departing Members.
Track data-driven metrics and implement proactive retention plans and identify and manage at risk Members, executing retention or replacement strategies.
Support Members in their interactions between meetings through Company's online Community and other web-based resources.
Analyze Member feedback, work with Program Directors to enhance Member experience and incorporate improvements into future meetings.
Work closely with Associate Director and Program Directors, on membership retention and program development initiatives.
Drive growth by supporting the Member Development team; Collaborate with the Member Development team to identify cross-sell and upsell opportunities.
Achieve annual revenue, cash flow and contribution goals: Member Retention Accounts Receivable Expense Management Maintaining value/price parity
Drive agility and innovation by continually seeking new and better ways to operate.
Support Council Relations Manager and authorize day to day activities to ensure a smooth operation and top-notch Member experience.
Support the Associate Director in any way necessary to achieve the goals of the department.
