Leader Account Management, APAC
Company Overview
Revolutionizing the apparel industry through end-to-end, digital product innovation is our mission here at Browzwear. We enable everyone from experienced designers and product developers to global brands and manufacturers with solutions which value-add and transform the ways they collaborate, to bring to life trending styles which you and I go after!
Your future team
We are looking for an experienced Manager who can develop, champion, and motivate a team of highly accomplished Account Managers, responsible for the retention and expansion of our SMB & Enterprise customers.
Our Account Management team owns both retention and expansion, ultimately contributing to the transformation of our Enterprise customers. Your team will drive revenue growth across Browzwears full product portfolio by delivering high customer retention rates, proactively engaging on expansion opportunities, and leading upsell, upgrade & cross-sell opportunities and ensuring that we drive value throughout the customer lifecycle. You will partner with our Global Sales Team to drive growth and our Technical Specialists (CSMs) to ensure we drive end-user adoption and communicate the value of Browzwear across the entire customers organization. Additionally, you will partner with the Sales team on strategic opportunities, including white space analysis, strategic account planning and mapping, and cross-functional partnership with Sales support teams.
This position, based in Singapore or China will report into our Global Head of Account Management.
Responsibilities:
What you'll do
You will be accountable for team performance, revenue forecasting, and balancing prioritization amidst a complex ownership footprint.
You will work with Sales leadership on execution & strategy and collaborate effectively with other key customer-facing teams.
You will also be responsible for staffing, onboarding, and up-skilling of the team.
You will be the voice for the team, escalating and remove blockers where needed so your team can do their best work and provide an ideal customer experience.
Own or collaborate on projects that improve our practice, process, and/or ways of work.
Requirements:
Your background
5+ years of experience managing account management, inside sales or customer success teams focused on Enterprise customers
8+ years of experience as an account manager, customer success manager, or inside sales representative
Experience with strategic sales planning and the ability to coach towards these skills
Execute creative and value-focused approaches to help deliver optimal customer outcomes
Experience forecasting revenue and performance management
Experience with change management and implementing better approaches to address opportunities
Experience in hiring, onboarding, and coaching people
Experience using CRM, forecast management, and analytics tools
Ability to demonstrate sound reasoning around why you made specific decisions and choices throughout your career
English and Mandarin skills required, both spoken and written
