JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate, skilled trades, and technology, or youre looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Account Manager
Work Dynamics - Integrated Facilities Management
What this job involves:
Staying at the forefront of operational excellence
As an Account Manager, you would provide comprehensive facility, contract and procurement management with a focus on continuous improvement. We look to you to achieve financial and other KPIs established by the Client contract and delivery of services in accordance with the JLL Management Agreement. This role requires you to be a team player and work with other members of the business lines to meet all key performance indicators required from each Transition.
Putting clients firstalways
Client satisfaction is second nature to us, thats why youll make sure that we build and maintain good working relationships with our stakeholders. Youll be the single point of contact for our local and regional service delivery. As such, you must develop deep understanding of the clients key business drivers influencing their decision-making process and how such decisions relate to their requirements for our services. Youll also see to it that our clients outsourcing needs and our own objectives for the account are perfectly in sync. Apart from these, youll also be at the forefront of account operations, taking charge of all the resourcesincluding technology, manpower and standard operating proceduresneeded to run the operations smoothly and seamlessly.
Becoming a trustworthy authority
Do you have what it takes to be a governance champion If so, you are perfect for this role! Particularly, you must ensure all parties uphold their duties stated in the contract. You're also the one managing the governance process for the account. As such, youll rally the team toward achieving the agreed key performance indicators, service levels and other compliance measures. Lead the team to roll out change control process effectively is also another challenge you need to take on. You will also ensure all functional specialist leads (SMEs/ Work stream Leads) participate during the Transition and Optimisation and provide required information for the success of the transition process.
Devising win-win solutions for all parties
Youll be a steward to our clients, looking after their financial interests by developing property budgets and forecasts based on their finance calendar. Youll play a pivotal role in helping our clients achieve their financial goalsbe they revenue, expenses, debtor or growth targets. As you tend to our clients best interests, so should you represent ours by being on the lookout for opportunities to cross-sell our other services. Collecting fees from clients and tracking outstanding payments also fall on your shoulders.
Driving team success
Apart from the technical aspects of the role, youll also create a culture of collaboration, positive learning and teamwork. Youll identify your teams strengths and improvement areas, leading them to excellence through coaching, feedback and recognition. Youll be the heart of the team, resolving conflicts among members and ensuring that respect for individual differences always prevails. Most important, youll lay the groundwork for the future, ensuring we have the next generation ready to move up (or across) and fill roles at the company.
Sound like you To apply you need to be:
We uphold excellence in everything we doand were always on the lookout for people who share our values. To fit this role, you should be a:
Seasoned expert
You have at least five years experience in facilities account management under your belt. Likewise, you are a pro at handling complex account structures and client sensitivities. You are also an ace on the technical and financial know-how of running a service delivery team.
Critical thinker
Does problem solving come naturally to you In this role, you will need to come up with strategies in applying holistic approaches and long-term solutions for complex problems. Youll also need excellent organisational skills to prioritise work and meet tight deadlines.
Compassionate leader
Teamwork is a vital aspect of our brand, and well expect you to value this as well. Youll be the teams anchor in difficult days and their proud leader in times of success. Most important, youll lead by example, and promote open, constructive and collaborative relationships at all levels.
Apply today!
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
