Company Description
Who We Are
Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world's largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.
We are feeding the world's curiosity!
Job Description
The Opportunity
As a Customer Success Executive you will utilize a combination of Sales and Operations skills. In this role, you would be allocated a number of clients and you would be their main point of contact: both to train them on our platform and solutions but also upselling and looking after the project management of their studies.
The Team
The Customer Success team works closely with customers to understand their business goals and cooperate/coordinate with internal departments (Sales, Development, Product, Marketing, Finance, etc.) to ensure that we are providing superb technology, tools, products and services so our customers can achieve their goals.
What You Will Do
- Work with Account Management and New Business teams retaining and growing existing accounts
- Serve as day-to-day contact for assigned accounts, building trust and rapport with customers, while identifying areas of opportunity and highlighting best practices.
- Working alongside project delivery teams to ensure all projects are delivered successfully and on time
- Being an expert in the application of our product
- Perform consistently and successfully across KPI's and measures of sales metrics, delivery/operational metrics, and customer satisfaction metrics
- Ensure customer needs are met. Providing consultative value add when they choose to deliver their research objectives via Cint.
- Ensuring projects are closed and invoiced on time
- Ensure that monthly targets are achieved including both new and existing accounts
- Train and on-board customers as needed and support their adoption of the Cint platform
- Provide feedback to product and supply teams as well as the Customer Success Director
Qualifications
What We Are Looking For
- Previous experience successfully performing in a customer success, account management or project delivery roles
- Research training and experience
- Proficient MS Office skills
- Chinese language proficiency a plus
- Proven success at growing accounts through proactive, structured account governance and quality service
- Highly personable, strong relationship builder with a proactive customer focus
- Excellent analytical skills, process orientated and strong attention to detail
- Can-do attitude and results driven
- Ability to reprioritize tasks and be agile in your approach, make decisions, and flexibility to adjust to changing demands of the role and business
- Excellent written and verbal communication skills
Additional Information
Our Values
Collaboration is our superpower
- We uncover rich perspectives across the world
- Success happens together
- We deliver across borders.
Innovation is in our blood
- We're pioneers in our industry
- Our curiosity is insatiable
- We bring the best ideas to life.
We Do What We Say
- We're accountable for our work and actions
- Excellence comes as standard
- We're open, honest and kind, always.
We are caring
- We learn from each other's experiences
- Stop and listen; every opinion matters
- We embrace diversity, equity and inclusion.
More About Cint
In June 2021, Cint acquired Berlin-based GapFish the world's largest ISO certified online panel community in the DACH region and in January 2022, completed the acquisition of US-based Lucid a programmatic research technology platform that provides access to first-party survey data in over 110 countries.
Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com)
