Account Manager - Service and Digital
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
Your role and responsibilities
As an Account Manager for Service and Digital offerings of Process Automation Marine and Ports business, you will be responsible for adapting and implementing sales support strategy for designated area in accordance with the global support strategy and support the defined sales organization and customers throughout the sales process in the assigned area and service solution. Reporting to Service Sales Manager, you will be increasing new and existing business by supporting the sales organization to have relevant knowledge of products and service markets. This position is based in Singapore. You will be responsible for: Fully accountable for driving service sales targets, by providing cost effective solutions to the customers and initiating improvement plans as needed. Creating, planning, and implementing service sales strategy by increasing the installed base (IB) penetration, effectively utilizing ServIS (the approved service database) and promoting value add service product offerings supporting Life Cycle Management (LCM). Achieving service sales volume by ensuring the team sells allocated service portfolio and participating in negotiations of major contracts to secure service sales volume. In collaboration with the service sales team generating and identifying service sales leads by analyzing the IB potential and targeting those new IB opportunities from emerging trends with Service solutions available Recommending appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice) is in place. Establishing and maintaining effective customer relationships. Proactively informing customers about issue status based on inputs and clarifies any questions and ensuring a positive customer experience throughout the entire process.
Qualifications for the role
Tertiary or degree qualifications in engineering or another relevant course
Minimum of 3 years of experience in aftersales market (preferably marine & ports)
Front end sales experience with good knowledge on service Agreement, service methodology and lifecycle modernization sales
SAP experience with technical knowledge and commercial aspects of business
Time management, co-ordination, accuracy, attention to detail and performing in a pressure environment are necessary
Business minded and results focused with excellent interpersonal and negotiation skills
Benefits
Life insurance
Flexible work practices
Accident insurance
Paid Parental leave (gender neutral)
Sick pay
More about us
ABB Marine & Ports supplies world-leading technologies that are driving the evolution of sustainable shipping. Electrical propulsion, data-driven decision support and integrated solutions for ship and shore from ABB are paving the way to a zero-emission marine industry, providing greater efficiency and reliability to shipowners, and preparing vessels to meet the demands of tomorrow. Our automation and electrical solutions are making port and terminal operations safer, greener and more productive. ABB Marine & Ports operates in 26 countries and has 2,000 employees. www.abb.com/marine We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
