Account Farming (External)
- Daily direct interface with customers on day-to-day tactical business issues including:
- Build & maintain strong customer relationships. Be a key contact point between the company, the sites, and customers in AM-related matters. Understand customer's business and products/production requirements
- Production planning, logistics, purchasing, and finance services issue resolution
- Managing upside requests from Customers and working with Factory to support their requests
- Die loading and tracking and support Factory on die attainment
- Expired and excess material reclamation and liability claims. Follow up on excess material disposition and tracking
- Coordinating Aging wafer disposition and clearance
- Customers issues log (complaints on services, quality issues, etc)
- Customer reporting and manage Customers inquires
Internal Account Support
- Maintain data in forecasting system, including creation of customer forecast device and
- updating volume, pricing, and customer code, etc.
- Responsible for monthly forecast reviews and forecast accuracy
- Feedback to Sales and management teams on forecast trends & changes
- Update sales and management team of monthly and yearly forecast projections
- Provide accurate demand visibility to fulfill operations planning and execution (capacity,
- materials, resource, revenue, etc.)
- AR reconciliation follow-up
Sales Support
- Work with Sales on AOP planning and forecasting
- Work with Sales on quotation preparation and ensure immediate system pricing updates
- Provide monthly/quarterly quotation and price list alignment and updates to the customer
- Daily interface with sales team (Sales Manager, TPM, Factories, etc.) on accounts and business activities and issues impacting short to medium term demand
- Provide information on customer needs & volume potential
- Co-Coordinate and prepare Quarterly Customer Business Review (QBR) presentation materials. Participate in the customer QBR if required
- TOP/MOU/Tax penalty reclamation & support other corporate initiatives when applicable
Requirement
- College degree or equivalent experience
- A self-motivated, highly motivated to succeed, can do attitude and result-oriented
- Strong organizational skills and attention to detail
- Proven ability to build and maintain strong relationships with customers and internal stakeholders. Excellent communication and interpersonal skills
- Strong negotiation and problem-solving skills, with a customer-focused mindset
- Ability to work independently and as part of a team in a fast-paced, dynamic environment
- Proficiency in Microsoft Office suite and CRM software
Experience requirement by job level:
- AM (M1): 5+ years of experience in the semiconductor industry or related field
- AM (M2): 7+ years of experience in the semiconductor industry or related field
- Sr. AM (M3): 10+ years of experience in the semiconductor industry or related field
