AD, Digital Transformation
Date: 29 Jul 2024
Location: Singapore, Singapore
Company: Singtel Group
At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.
Drive implementation of Digital Transformation initiatives and adoption of detailed solutions
Drive cross functional team of stakeholders to implement Digital Transformation Initiatives to realize the benefits for Singtel Enterprise Business
Enable definition of detailed solution across different business functions.
Work with business units to develop guidelines and SOP for various job functions such as order raising and settlement, asset tracking framework etc.
Conduct change impact analysis to assess the potential implications of the proposed solutions
Able to lead and support agile projects teams towards results within time constraints (e.g. three-four months) in cooperation with project Business Owners, Users, Product Owners and IT Development Leads.
Able to drive daily stand-ups, sprint planning, sprint reviews/demos and retrospective meetings (e.g. in Discovery & Design phases of projects).
Able to define and scope minimal viable products within the development phase.
Drive coordination and collaboration between functions; manage conflict as they arise
Drive alignment on end-state model
Implement and drive the adoption of the solution across the stakeholders and functions
Identify risks, potential roadblocks and issues; drive resolution with relevant stakeholders and functions
Escalate issues and roadblocks as required to Project Lead
Guide junior team members in project scoping and implementation
Prepare management reporting materials on progress of projects
Use tools such as Python and Tableau to develop and showcase benefits
Product Owner role for key strategic projects
Drive the Product Owner role digital projects.
Define the functional requirements for these projects
Drive prioritization of features in collaboration with business stakeholders
Collaborate with IT to ensure services are implemented in accordance to requirement
Ensure UATs are conducted timely and accurately and drive user adoption
Team lead role mentoring team members
Have team members reporting to Associate Director
Responsible to mentor and guide team members
Ensure engagement of team members is high
Support documentation of detailed solutions and formalisation of communication documents
Document end-state and interim solution based on agreed implementation timeline
Documentation to include proposed solution, operational implications and next steps, and any required mitigations
Update documentation to include potential corrective measures brought to the processes/operation during the sustain phase
Support data collection and analysis during solution implementation
Drive data collection and collation of fact base for proposed solutions
Conduct analysis to support definition of solution (including resolution of issues and roadblocks); document findings and recommendation from analysis
Optimize processes through LEAN Six Sigma and ensure quality assurance of suggested process and solution
Monitor solution and process/operation performance and propose corrective actions as required
Drive achievement of the business case benefits during project implementation
Monitor the deliverables of operational metrics; recommend optimisation after analysing the process/operation against targets
Develop and recommend the strategy for process/operation improvements based on results improvement initiatives (systems, processes, etc)
Ensure the team meets targets Transformation Benefits and Operational Metrics
Review and approve any changes requested by line
Responsible for communication of changes to line
Perform impact and risk assessment of any changes on BU processes/operations and advise owners on next course of action
Drive quality assurance for strategic customer deals
Use Lean Six Sigma or other industry quality standards to drive quality assurance for strategic customers deals
Focus on the end-to-end customer lifecycle and identify risks and work with stakeholders to mitigate the risks. Ensure we are aligned with what customer wants.
Skills for Success
Bachelors degree in business/technology/digital leadership
Minimum 8 years of digital transformation project management skills
Well versed in Scrum
Experienced in Process optimisation with LEAN Six Sigma
Certified Lean Six Sigma, highly preferred Lean Six Sigma black belt
Proven ability to deliver digital transformations in large corporations with complex IT legacy systems
Good to have AI/ML Data Science experience
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We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
