Admin Cum Deployment Manager

Admin Cum Deployment Manager

. Handle inbound/outbound calls including registration

. Coordinate the reporting of defects and deal with complaints, queries, and suggestions received

. Data entry and card programming

. Prepare monthly and ad-hoc service report

. Check daily report for system enhancement

. Deal with calls/messages from customers, gather customer feedback, and implement interventions to enhance the quality of services.

. Record and keep track customer feedback in system daily.

. Handle system implementation including user sign up, gathering all documents for system setting, and basic troubleshooting

. Manpower scheduling and check daily attendance

. Deployment function including sourcing candidates via various platforms, arrange interview, deployment to ensure no shortfall

. Update leave application in system

. Daily frontline operations to ensure good and timely delivery of services to customers.

. Coordinate social and recreational activities to promote the team work of the company

. Responsible for all office administration matters such as facilities management, office renovation, office relocation, procurement, replenishment of office supplies (including pantry), courier services, etc

. Any other duties and responsibilities involved within the role as assigned from time to time.

Requirements

- Bachelor in Administration/HR or equivalent.

- Must have experience of customer service in system implementation

- Must have experience in deployment for security manpower

- Must have working experiece as HR

- Must have working experience at call centre.

- Proficiency in Microsoft Office suite.

- Strong communication & interpersonal skills and demonstrated effectiveness in written and verbal

communication.

- Experience with creating a culture of engagement, collaboration, and teamwork.

- Fluent in English and willing to work 12 hours shift and 6 days a week