Admin Executive - Corporate Accounts (Singaporean/PR Only)

About VIVIFI

VIVIFI is a dynamic and innovative Singapore-based mobile virtual network operator (MVNO) that has been disrupting the mobile industry since 2019. We are known for our non-contract sharing mobile plans for families and value-for-money mobile plans for individuals, offering both 4G and 5G services. We are committed to providing exceptional customer experiences and are looking for a passionate and driven individual to join our team.

Role and Responsibilities

Corporate Account Management:

. Onboard new corporate customers (UENs) and ensuring a smooth transition.

. Customer Support: Manage and resolve corporate customer inquiries, including requests for line additions, technical issues, and any other support needs.

. Account Management: Maintain accurate records of corporate accounts, including line usage, billing information, and customer contact details. Proactively address any billing inquiries, ensuring prompt resolution of disputes or assisting with bill settlements.

. Relationship Building: Cultivate strong relationships with corporate customers, proactively addressing their needs and ensuring their satisfaction.

Sales & Business Development

. Sales Prospecting: Reach out to potential corporate customers, present VIVIFI's offerings, and secure new business.

. Proposal Development: Assist in creating compelling proposals and presentations for corporate clients.

Administrative Support:

. Order Fulfillment: Assist with the processing and fulfillment of orders for corporate customers, including sim card delivery and stock management.

. Communication: Handle communication with corporate customers via email, phone, and other channels.

. Data Management: Maintain accurate and up-to-date records in spreadsheets and other systems.

. Ad-hoc duties: Perform other administrative tasks as required, including assisting with events, marketing campaigns, and project support.

Requirements:

. Singaporean or Permanent Resident

. Excellent communication and interpersonal skills, with a proven ability to build rapport and trust with customers.

. Strong organizational skills and attention to detail.

. Ability to work independently and as part of a team.

. Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint).

. Experience in customer service, account management, or sales is an advantage.

. Passion for the telecommunications industry and a desire to learn and grow.

. Ability to take initiative, be adaptable, and thrive in a fast-paced environment.

Benefits:

. Competitive salary and benefits package.

. Opportunity to work in a dynamic and innovative company.

. Exposure to a diverse range of responsibilities and opportunities for growth.

. Be part of a team that is passionate about making a difference in the mobile industry.

If you are a highly motivated and results-oriented individual with a passion for customer service and sales, we encourage you to apply! We look forward to hearing from you!