JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate, skilled trades, and technology, or youre looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Admin Executive
Integrated Real Estate Management, Property and Asset Management
What this job involves:
Centralising all logs and requests
What were looking for is an expert who can effectively streamline processes and requests. Reporting to the facilities manager, youll provide superior feedback logging servicesreceiving and logging complaints containing complete details of the requests that may comes in the form of calls, whatsapp and email. Youll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.
Furthermore, youll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. Youll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting facilities manager in conducting analyses is also within your scope.
Programming Access for Occupants and Tenants
Part of your key task is to manage the card access and facial recognition system and facilitate the onboarding of new occupants and tenants in the building. You have to collaborate with the various stakeholders and department to ensure the required information are provided as well as work with the vendor to print users access pass and program users access into the system. You will guide the users on any technical difficulties and assist with any issues relating to their access. You play an important role in providing a positive onboarding experience to the new occupants and as such ensuring their access are programmed within the timeline is essential. Likewise, you will help with the termination of access for any users when they depart from the building
Creating Works Orders and Tracking Expenditure
You will assist the team in raising work orders to vendors to carry out maintenance work and repair to the building. You will also help to process invoices from the vendors and work with the team to verify the job completion. Proper tracking of expenditures and client billing is important to ensure works are paid promptly and you will play an essential role in consolidating and tracking on our works order and billing status.
Performing other ad hoc tasks
As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, youll work closely with the team in processing invoices.
Likewise, youll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, youll actively participate in health and safety reviews and identify potential risks. Youll also participate in emergency evacuation procedures as needed.
Sound like you To apply you need to have:
Proven industry experience
Do you have three to five years experience in facilities management Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety Do you have a proven track record in rolling out improvement initiatives Are you proficient in common workplace software e.g. Microsoft Office as well as purchase order systems If you said yes to all these, then we encourage you to apply.
Collaborative mind set
At JLL, we believe that collaboration plays a central role in achieving successthats why you must demonstrate flexibility in working with a team. Likewise, you must possess a customer-centric focus and superior organisational skills to manage daily activities effectively. You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
