Admin Officer

Mon - Fri 8:30 a.m. - 5.30 p.m.

Sat 8:30 a.m. - 12:30 p.m

( Alternate Saturday )

Performs administrative duties

. Supports the Aftersales Manager / Service Manager with administrative activities and paperwork

. Prepare documents for approval

. Monitor leave application for approval

. Monitor over time submission for approval

. Assists with all subcontractors PO / sublets

. Conducts follow up according to subcontractors last activity

. Ensures office supplies are sufficient and to order

. Safekeep uniforms and safety boots and coordinate ordering

. Knows the relevant KPIs for his or her target achievement

. Ensures the smooth cooperation between all interfaces

. Filing of all documents and scanning and archiving

Supports the warranty department

. Makes sure that all customer data are updated

. To submit warranty claims

. Take part in warranty disposal

. Ensures warranty documents are submitted on time and error free

. General administration of all warranty matters

Customer care with call centre and reception

. Liaise with call centre on customer requests

. Assist with CCR-S

. Assist with VOC scores and response rate

. Minimum 1 year admin or working experience .

. Follow up on feedback and requests for Service Assistant and Advisors