Position: Administrative Assistant
Industry: Engineering Consultancy
Location: Vision Exchange, 2 Venture Drive, Singapore 608526
Salary: $3,200 - $3,400 per month
Employment Type: Full-Time
Experience Required: 2+ years in a relevant role
Minimum Qualification: Advanced Diploma/Post-Diploma or equivalent in Business Administration or related fields
Overview
At BTE Consultants, we are dedicated to excellence and committed to delivering top-tier service to our clients. As an Administrative Assistant, you will play a pivotal role in ensuring client satisfaction by addressing inquiries, managing communications, and supporting project teams. This is a fast-paced, dynamic position ideal for someone who thrives under pressure and is willing to go above and beyond to meet client needs.
Key Responsibilities:
- Serve as the main point of contact for client inquiries, concerns, and feedback.
- Resolve client issues efficiently, collaborating with internal departments as necessary.
- Schedule and coordinate meetings, consultations, and site visits between clients and engineering teams.
- Collect and relay client feedback to the appropriate teams to enhance services and deliverables.
- Maintain organized and accurate records of all client interactions, tracking communications for follow-up.
- Work closely with sales, engineering, and project management teams to ensure smooth service delivery.
- Stay informed on the latest trends and best practices in engineering consultancy to provide up-to-date and relevant information to clients.
- Commit to ongoing learning and development, even outside of regular work hours.
Qualifications:
- A Bachelor's degree or diploma in Business Administration, Communications, or a related field.
- Previous experience in customer service or client-facing roles.
- Strong communication and interpersonal skills.
- Proficiency with CRM software and other relevant tools.
- Ability to handle multiple tasks and manage several client accounts simultaneously.
- Strong problem-solving skills and a proactive approach to resolving issues.
- Ability to work well under pressure and in a dynamic, fast-changing environment.
Skills:
- Multitasking and time management
- Microsoft Office Suite (Excel, Word, etc.)
- Invoicing and administrative support
- Sales and engineering knowledge
- Project management support
- Customer satisfaction and service delivery
- Teamwork and communication
Additional Information:
- Job Duration: 30 days (auto-closes on November 15, 2024)
- Job Function: Administration, Consulting, Customer Service, Hospitality, General
- Position Level: Entry-Level/Fresh Graduates
- Work Schedule: Full-time (No flexible working arrangement available)
