Administrative Manager

Job Summary

The Administrative Manager will oversee the daily administrative operations of the pet salon, ensuring smooth coordination between clients, staff, and management. This role involves managing scheduling, client communication, inventory control, financial records, and general office tasks, focusing on maintaining an organized, efficient, and welcoming environment for employees and customers. The Administrative Manager is also responsible for driving customer satisfaction and supporting the growth of the business through administrative excellence.

Key Responsibilities:

1. Office Administration:

- Manage day-to-day administrative operations, including answering phone calls and emails and scheduling appointments for grooming and other salon services.

- Maintain and organize client records, service histories, and staff schedules.

- Ensure the salon's cleanliness and presentation, adhering to health and safety standards.

2. Client Relations:

- Act as the first point of contact for clients, providing excellent customer service and resolving any issues or complaints.

- Communicate service offerings, prices, and policies to clients clearly and effectively.

- Process payments, manage bookings, and handle cancellations or rescheduling.

3. Staff Coordination:

- Assist in the scheduling and coordination of appointments with available staff to ensure efficient time management.

- Support HR tasks such as onboarding, training, and maintaining staff performance records.

4. Inventory Management:

- Monitor and manage salon inventory, including pet care products, grooming tools, and office supplies.

- Place orders for restocking when necessary and ensure all tools and products meet the required standards.

5. Financial Management:

- Assist with bookkeeping tasks, including invoicing, tracking sales, and managing petty cash.

- Work closely with management on budget tracking and expense management.

6. Marketing & Promotion Support:

- Assist with managing the salon's social media presence and customer communications.

- Support promotional campaigns and client loyalty programs to attract new customers and retain existing ones.