Administrative Officer, Revenue Operations
Job Purpose
The Administrative Officer will be responsible for supervising and guiding the team members in the PSM reconciliation, card ticketing operations and PTC fare evasion administration functions for NSEWL, CCL and BPLRT. The role shall also perform and manage cash float reconciliation function. The role is expected to provide operational reporting and updates of the functions to Manager, Revenue Operations.
Responsibilities
Administrative Officer duties and responsibilities are as listed below. Note that the list is not comprehensive and related duties and responsibilities may be assigned from time to time.
Supervise and guide administrative officers in the following functions for NSEWL and CCL:
Reconciliation of cash returned to cash handling contractor against PSM shift-end reports.
Raise any cash or card discrepancies to Supervisor for follow-up with stations or cash handling contractor.
Generate monthly PSM report and other monthly statistics on related operations.
Reconciliation of ticketing machine receipts.
Reconciliation of refund letters.
EZ-Link card sales reconciliation.
Reconciliation of Penalty Fee and Notice of Offence collected by stations and report to Mgr. Revenue Ops.
Tabulate Fare Evasion statistics to Authorities.
Perform periodical updates to work instructions, circulars and Automatic Fare Collection Manual.Perform the following function for:
Perform monitor cash float ordered by stations for NSEWL, CCL and BPLRT.
Perform reconciliation for cash delivered to/collected from stations (NSEWL & CCL)
Liaise with station staff and cash handling contractor on cash orders and reconciliation matters.
Escalate/Raise defects on internal systems used for cash handling matters.
Main lead for section in the implementation of Advanced Stations Operations Management System for Fare Systems Department (ASOMS)
Qualifications & Work Experience
Qualifications and work experience include:
GCE A level / Diploma
Experience in cash reconciliation or financial accounting
Skills
Technical skills include:
Proficient in Microsoft Office (Excel, PowerPoint and Word)
Good with numbers and basic understanding of financial accounting processes
IT savvy with enterprise systems and digital systems
Generic skills include:
Excellent multitasking skills
Critical thinker and problem-solving skills
Team player
Good time-management skills
Meticulous and able to work under stress and tight deadlines.
Great interpersonal and communication skills
