About Us
Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge.
At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build thesoftware companyof the future, but who want to make the world a more sustainable, equitable and better place.Be a part of a global community on a mission to make a real impact.
Learn more at diligent.com.
Position Overview:
You are passionate about technology and exceed all expectations with your clients, from deadlines to deliverables. This position is responsible for executing and delivering solutions related managed services requests from customers. This role is expected to be an expert in the Diligent solutions and collaborate with internal teams to get the job done.
Key Responsibilities
- Deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle.
- Assist PS management, CS team, and other stakeholders (where relevant and appropriate. Example: Sales, PM, PMM or Marketing) in the different stages of the customer lifecycle.
- Leverage Domain, Industry and Product expertise to provide guidance to customers on best practices regarding solution rollout and project execution.
- Continue to develop Domain and Product expertise to provide guidance to customers on best practices for solution rollout and project execution through continuous learning and personal development.
- Build confidence to lead the implementation process end-to-end independently including engagement with the customer.
- Work with clients to understand their program goals and how they collect/process data
- Leverage Diligent methodology to configure and implement our product and enable customers to use our products
- Provide guidance on best practices and usage of our products to achieve best results.
- Ensure a good customer experience during the implementation journey.
- Ensure timely and quality delivery of the services contracted by customers.
- Collaborate with Delivery Managers to ensure any new service requests are handled appropriately or routed request to the correct teams.
Required Experience/Skills
- 1-3 years of experience in an internal or external client-facing or consulting role
- Embody Customer First mindset in all undertakings, operating with urgency, excellence, and accountability to customer outcomes and experiences.
- Maintains a consistently high-quality level of work ethic including attention to detail, accuracy, and following processes and procedures with stakeholders and customers.
- Demonstrate effective time management and organization skills and ability to multi-task in a fast-paced environment
- Shows a willingness to problem-solve and take on new challenges
- Ability to work as part of a team to deliver in tight timeframes and respond quickly in a constantly changing environment
- Passionate about GRC (i.e. governance, audit, compliance, internal controls, information security, ESG and/or risk management, etc)
- Excellent communication skillsincluding delivery of presentations or workshop
- Ability to effectively engage customer personnel in solution discussions to resolve issues regarding GRC requirements and goals
- Relevant Professional GRC accreditation (planned, in progress, or obtained) (e.g., CIA, CA, CGA, CMA, CPA, CFE, CISA, CRISC, CISSP etc.)
Preferred Experience/Skills
- Amazing communication skills
- Demonstrate effective time management and ability to multi-task in a fast-paced environment
- Experience with GRC and/or analytics tool is a plus
- Experience in a platform based products/solutions is an added advantage.
- GRI Sustainability Reporting, ISB or other relevant certification desired
- Undergraduate degree in a relevant area (e.g. Business Administration, Compliance Management, Legal & Ethics, Supply Chain Management, Engineering, Information Security or MIS) is a plus.
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [Confidential Information].
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
