Aesthetics Clinic Sales & Operations Manager

Job Description:

. Handle sales/retail operations and lead a team of consultants.

. Responsible for achieving monthly sales KPIs, sales targets, direct sales, marketing, or customer service activities.

. Conduct relevant training and leadership coaching to team for desirable results

. Collaborates with Aesthetics doctor to offer professional consultations in skin, body, and hair care.

. Understand opportunities for the brand within the market, discuss and implement sales strategies for the team and identify opportunities to cross and up-sell products.

. Develop comprehensive aesthetic treatment plans that incorporate both clinic treatments and product solutions.

. Advocate the clinic's range of services and products in a manner that educates the customer.

. Offer high-quality customer service and after-sales support.

. Challenge assumptions about performance through careful analysis of the data and acting on the underlying causes of poor performance.

. Generate new contacts/accounts useful for the growth of the business.

. Work closely with the marketing team to design campaigns and sales tactics to increase revenue and new patient count, improve retention and loyalty.

. Ensure high levels of customer satisfaction through excellent sales service.

. Assist in operations in clinic when needed. This includes but not limited to, reception and admin work, patient care assistance and doctor-patient consultations.

. Advise others on business or operational matters.

Job Requirements

. 3 years of experience in Sales & Operations for Beauty Service industry

. Computer literate

. Strong leadership and people management ability

. Communication and interpersonal skills

. Fluent in English and mandarin to communicate with the therapists

. Result oriented with proven track record.