Aftersales Quality Support Coordinator

Location:
Singapore - Singapore

Job Family:

Customer Experience

Worker Type Reference:

Fixed Term (Fixed Term) - Fixed Term

Pay Rate Type:

Salary

JOB ID:

R-38404-2024
Description & Requirements

About the Role

In this role, you will be a core member of our Operations team, specifically in Aftersales. We are looking for a talented Aftersales Quality Support Coordinator to join our team.

Your Team

You will report directly to the Operations Director, and this is an independent contributor role.

What You Will Do

Managing Distributors Product Failure Report
Being the 1st contact point for distributors to report product failure on the field.
Work with Global Quality Team to investigate quality failure related matter.
Follow up Failure Analysis Report with Global Quality Team.
Maintaining a good relationship with distributors service center to cross share technical and product knowledge

Managing RMA reports
Analysis failure pattern from RMA for improvement of next generation product development.
Periodical visits to distributors Service Centre for RMA stock count, and contributing suggestions for improvement of regional service centres.

Proving feedback and constructive suggestions on product quality to the Global Quality Team
Attending Weekly Quality Improvement conference calls

Providing technical solutions
Working closely with the Global Quality Team to enhance product knowledge and assist distributors service centers

What You Need

Proven experience in quality support coordination
Ability to work with distributors externally, as well as internal stakeholders globally.
Ability to work independently and as part of a team.

What is Nice to Have

Adaptable to ambiguity, changes and be at the forefront to lead change in both actions and behavior.
Ability to work independently and collaboratively in a culturally-diverse team environment, and understanding what it means to achieve success with others and through others.
Excellent communicator and able to perform well in a matrixed organization. Proven experience in managing and influencing a network of local senior managers, managers or distributors in a cross functional team.

What Makes You Eligible

Any offer of employment is conditioned upon the successful completion of background reference checks.

What We Offer

An inclusive and diverse work environment that fosters and encourages career development opportunities.
Flexible work schedule with a culture encouraging work-life integration and collaboration in a global environment.
Professional development opportunities through HARMAN Universitys business and leadership academies and extensive course catalogue.
Access to employee discounts on world-class HARMAN products (JBL, Harman/Kardon, etc.).
Be Brilliant employee recognition and rewards program.

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.