About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.
TikTok's global headquarters are in Los Angeles and Singapore, and its offices include Sydney, New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo Never. Courage Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About T&S
The Trust & Safety (T&S) team at TikTok is committed to ensuring that our global online community is safe and empowered to create and enjoy content across all of our applications.
We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
The AI Data Service and Eco Operations (ADSEO) team is part of our AI Data Service and Operations (ADSO) team that provides safety and non-safety data annotation services, search operation services, and customer services for ByteDance's international products, helping them to build their own data ecological security.
In order to uphold bottom-line safety and negative content governance on our platforms and explore cutting-edge AI technologies and their applications, like LLM models, our team goes above and beyond in optimizing user experiences and delivering groundbreaking models by dedicatedly serving model training and evaluation to verify and continually enhance model performance and strategies.
What will I do
- Lead the team of AI Data Service global multi-site people/team managers
- Develop and lead the execution of both the tactical and strategic direction of the global teams, leading the operations, change management and scaling/driving adoption of new programs, tools etc.
- Lead a high performing operations team who are effective, engaged and aligned to our company culture and values
- Work with Ops Leadership and XFN teams to understand various product ecosystems in order to ensure alignment of quality assessment procedures and data delivery with product strategies
- Partner with cross functional partners on analysis and reporting
- Coach & support AI Data Service team leads to developing and/or enhancing the Quality framework, methods for performance management, tracking KPIs, and working for any performance improvement initiatives
- Lead your team to detect, land and optimize any efficiency, productivity and accuracy improvement opportunities.
- Analyse data first hand to validate recommendations made by your team in order to drive continuous quality improvement across partner sites and workflows
- Enhance the quality process with automation of metrics by creation of dashboards
- Validate information of RCA reports created by your team and present findings to key internal stakeholders.
- Ensure that our BPO partners meet and exceed quality targets and provide support needed to achieve objective deep dives, make reports & policy recommendations and triage escalations.
Minimum Requirements
- Minimum Bachelor of Arts/Science degree in Business, Economics or Statistics
- Machine learning/labeling-related experience is strongly preferred
- 4+ years in Content Quality, TnS Operations, or a similar industry
- 4+ years regional/global leadership and people management experience, with a focus on performance, culture, engagement and people growth and development
- Experience working cross-functionally, in a highly matrix, global organisation with external and internal teams with the ability to influence leadership.
- Proven experience of partnership with BPOs
- Strong analytical skills with the ability to perform and communicate complex data analysis to derive key insights
Preferred Requirements
- Ability to lead effectively, prioritise projects, and ensure the delivery of high quality work under time constraints
- Strong proficiency in Data Analysis tools such as Microsoft Excel
- Proficiency utilising data visualisation tools such as Tableau or Power BI
- Experience in Six Sigma, Lean principles, or Operational Maturity methodologies
- Proven leader with project management, planning, presenting and communication skills
- Ability to adapt rapidly to changing work environments, work priorities, and organisational needs
- Ability and willingness to work on various projects
- Detail oriented with the ability to create and maintain reports, procedures, proposals and presentations
- Outstanding natural communicator , exceptional verbal, written and communication skills.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
