Air Export Customer Service Assistant / Officer

Mon to Fri 8.30am - 6pm

Job Scope

- Attend to customers inquiry

- Prepare and process Air Export booking request

- Arrange for collection of cargo at customers premise

- Provide booking confirmation and flight details to customers

- Mange customers expectations and complaints

- Correspond with overseas offices on shipment status and inquiries

- Verify invoices from vendor

- Prepare customers report

Requirement

- Must be familiar with Microsoft Word and Excel

- Must be able to work independently

- Must be able to converse in English for handling English speaking clients through email and phone

- Must possess a sense of urgency and responsibility in work

- Outgoing personality

- Willing to learn with good attitude

- Prior work experience in this industry is not required, but will be at advantage

- Training will be provided