Want to revolutionize the future of education and do meaningful work that transforms future generations lives
Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. Were now in 28 markets and have an ambitious team of 700 thats rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway.
To support our students, we have built / purpose of role
This is a full-time position, that can be worked remotely or in one of our many offices around the globe.
What this role is responsible for:
As a People Leader (Regional Team Leader or Team Leader) for the Strategy Team, you will be directly managing Strategists as well as student outcomes in Indonesia, Thailand, and Vietnam. You will support your team to ensure outstanding client experience, successful delivery of Crimson services, and achievement of student goals. You will work closely with local sales, marketing, and student success teams to ensure a smooth transition from Sales to Service and cater to local needs.
What your work entails:
Monitor team performance to ensure excellent service quality and results
Make sure that your team is on track to hit all of their KPIs
Providing ongoing coaching through 1:1s and pod meetings
Maintain and share expert application-specific knowledge and cultural understanding for your designated region/country
Consistently share feedback and lead performance reviews
Recruit and grow a team of talented Strategists
Keep an eye on team capacity and communicate hiring needs
Conduct technical interviews as part of the hiring process
Be active in the onboarding process so that any new team member is set up for success
Discuss and help execute career growth plans - essentially, be a Strategist for your Strategist!
Work with your team and stakeholders to maximize the student experience.
Have a vision of the student journey for students in your region/country, balancing our global model with local needs.
Collaborate with local sales & service team members to assess and execute unique needs.
Know the ins and outs of your team and region/country to provide accurate feedback as well as roll out initiatives with the right change management approach.
Work closely with your team and local stakeholders to hit service- and revenue-based goals.
Operations management
Be the face and first point-of-contact of Strategy in your region/country
Pre-allocate, allocate, and re-allocate students to members of your team
Proactively collaborate with other service teams and the sales team to resolve any complaints or roadblocks to successful delivery
What success looks like:
Your team hits all of their KPIs and you hit region/country goals for NPS, referral revenue, and refund rate
You are a spokesperson for your team - you know your team and provide feedback on new programs and policies so that concerns are dealt with prior to the official rollout.
Strategists in your team are engaged - theres little turnover, and we see active career growth.
Performance feedback is consistently shared and discussed regularly with your team.
You are an excellent communicator and collaborator with your local stakeholders.
Escalations are addressed & managed in a timely manner
Local needs are addressed and executed upon
Why work for Crimson
Rapidly growing start-up, with a flexible working environment where you will be empowered to structure how you work
Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
$1000 individual training budget per year, we love to Level Up (its one of our core values)!
Psychologist on staff
Insightful fireside chats and workshops to help support our high-performing and ambitious team
Radical Candor is a feedback approach we live by
Were a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!
If you're passionate about growing in a fast-paced, collaborative environment and want to work with cutting-edge technology, then we'd love to hear from you!
Please keep an eye on your spam/junk email folder for correspondence from Team Tailor.
