Summary: Provides contractual service and assists customers with problem solving support regarding the Companys products/applications/solutions. Experience and knowledge in, but not limited to Company products. Provide on-site field service and on-site assistance. Conduct site surveys, product/application/system audits, and assist Key Accounts Managers and sales representatives prepare new business proposals.
Job Responsibilities:
Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans
Partner Sales Representatives with plant surveys of prospective customers
Partner Sales Representatives with start-ups of new applications in both existing customers and in new accounts
Develop strong relationships with the key stakeholders in the strategic district accounts where you provide service support to other District Sales Representatives
Provide technical support to customers; identifying and resolving customer pain points, escalating as required
Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels;
Support services include: Sample testing, light maintenance, customer service, service report generation, chemical ordering, chemical inventory management, general labor activities
Follow Ecolab safety guidelines and incident reporting requirements.
Requirements:
Diploma/Degree in Chemical Eng or Mechanical or Environmental Engineering or equivalent with 2 years of technical service or field sales support experience
Must have a valid class 3 driver's License and acceptable Motor Vehicle Record
Water treatment or specialty chemical industry experience;
Working knowledge of boilers, cooling towers, and wastewater treatment systems would be an advantage.
Ability to sell value-added products to customers.
Carry aptitude and confidence to deal with large national and multi-national customers
IT Savvy & Strong mechanical aptitude
Our Commitment to Diversity and Inclusion
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
