Job Description
Application Programmer
Who we are
Crdit Agricole Corporate and Investment Banking (Crdit Agricole CIB) is the corporate and investment banking arm of Crdit Agricole Group, world's 12th largest bank by total assets.
Our Singapore center (ISAP or Information Systems Asia Pacific) is the 2nd largest IT setup (after Paris Head Office) for Crdit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:
- Envisioning and preparing the Bank's futures information systems
- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.
- Providing premium In-house Banking applications,
This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.
Position
The department is responsible for development and maintenance of Capital Market applications used by worldwide users.
Run the bank is the first mission of IT department. It involves many front line IT professionals who understand the nature of business operations, timing of activities & data flowing through internal and external systems.They are continuously working with business users, infrastructure engineer and system managers.
The candidate will join the Singapore Capital Market Run the bank team in charge of running application for capital market from Front-Office (Murex, Apex, Orchestrade), Back-Office (Summit, Calypso) and Market data referential (Asset Control..), Market Risk applications (in-house application on big data technologies).
It is a great first position to onboard in a IT banking domain, with many fundamental learning of what is the Information System of an investment bank. It provide step by step learning, starting from Level 1 support, then moving to level 2 and finally being part of the continuous improvement ande evolution of new application and process optimization.
Main Responsibilities
Application monitoring responsibilities
Define and implement in coordination with the build team the needed application monitoring
Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams
Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.
Maintain programmable code outlined in technical instructions and specifications for software applications.
Incidents and Requests management (business users and others IT teams)
Provide level 1 and level 2 application support to the business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,)
Analyze and manage incidents/problems/requests coming
Problem management and continuous improvement
Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team
Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
Provide non-functional requirement to the build team to implement monitoring as code whenever available.
The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.
Qualifications and Profile
Mandatory
Candidates should have 8+ years experience in support activity.
Candidates should have ITIL knowledge.
Experience in Software development or Devops team.
Should be able to do
SLA & KPI management, client communication & interaction
Predictive analysis, consulting, escalation management
Risk analysis and project execution
Appetite for continuous improvement, out of the box solution and automation mindset
Strong knowledge in XML, SQL, PL/SQL, MQ Series, CFT and Control-M.
Knowledge of monitoring solution (E.g ITRS Geneos)
At least 3-year experience with Jenkins, GIT (GitLab)
At least 1-year experience in Ansible
Shell scripting, Perl Scripting (not mandatory)
Unix Batch creation
Good to Have
Experience with Docker/Kurbernetes
Experience with Liquibase or equivalent
General banking and finance understanding and knowledge
Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD)
Exposure to Capital Market FO/BO system (E.g. Summit, Kondor+, Murex)
Other Professional Skills and Mind-set
Excellent written and verbal communication skills for both team mates and management
Strong analytical and problem solving skills
Proficient software development life cycle
Appetite to follow technology trend and participate to communities
Passion for sharing expertise and grow team members's skills
Interest in mentoring and guiding junior team members on the path of high quality deliverables.
Ability to work well under pressure
Autonomous, self-motivated and excellent team player
Strong perseverance and diligence towards attaining goals and effective time management
Education Requirements
At least a Bachelor's degree in any of these faculties:
Computer Science
Information Technology
Programming & Systems Analysis
Science (Computer Studies)
Working Hours
Required to work on Paris and/or New York and/or Asia time zone*, i.e. 2pm to 11pm/4pm to 1am (summer season) or 3pm to 12am/ 5pm to 2am (winter season), or in accordance to the planned time schedule as required. If necessary, staff may also be required to start work earlier or to extend working hours.
Note: Staff may be required to be available for on-call support during non-business hours and/or on weekends. Allowance is claimable for such hours.
