Application Support Analyst (Banking | Finshare) - Perm

Responsibilities:

.Act as the Subject Matter Expert for the Supply Chain Finance platform and ecosystem, providing support to bank users.

.Oversee the end-to-end management of production incidents and service requests related to the Supply Chain Finance platform, including tasks such as ticket creation, hosting weekly progress meetings for unresolved issues, and coordinating data extraction with internal teams.

.Provide in-depth support and troubleshooting for production incidents related to the Supply Chain Finance platform, coordinating with both internal and external stakeholders to conduct impact analysis, develop workarounds, and perform root cause analysis.

.Work with the System Owner / Incident Manager to build on the Operational Knowledge Base / incident process management focusing on Supply Chain Finance ecosystem.

.Responsible for the creation and maintenance of documentation, working with project teams to gather knowledge on new enhancements and releases within the Supply Chain Finance ecosystem.

.Responsible for validation of the platform after any scheduled / unscheduled patching of the Supply Chain Finance ecosystem.

.Manage the platform and coordinate with internal stakeholders during Disaster Recovery exercises.

.Execute system configuration changes related to the Supply Chain Finance platform.

Requirements:

.Diploma or Bachelor's Degree in Computer Science, Information Technology, Finance, or Economics.

.A minimum of 9 years of experience in application or system support, preferably within the finance industry.

.Strong functional knowledge of Supplier Finance, Accounts Receivables Purchase, and Dynamic Discounting products, including middle office and back-office operations like funding and payments.

.Familiarity with the Finshare Platform developed by Premium Technology.

.Experience in supporting enterprise applications, collaborating with various functions (developers, infrastructure, service desk), and working with business users.

.Solid understanding and proficiency in scripting languages such as DOS and Shell scripting.

.Demonstrate sound judgment when reviewing problems and making recommendations or decisions.

.Self-motivated with a strong work ethic, committed to delivering high-quality work within set deadlines.

To apply, please visit and search for Job Reference: 24933

To learn more about this opportunity, please contact Yingying at [Confidential Information]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd|EA Licence: 11C3793|EA Personnel: Lai Yingying|Registration No: R1110239