Application support analyst (Digital Banking)

Working for a large global bank, you will be part of the production support team to carry out production support of their digital banking application.

Responsibility

. To provide proactive, timely, effective and efficient support to the business users in the Digital banking domain.

. To perform production support activities which involve assignment of issues, issue analysis and resolution within the specified SLAs in the Enterprise domain.

. To own issues and initiatives in the Enterprise domain, and work with the various teams to develop solutions for the users.

To collaborate with business partners, third party vendors, and technology teams to facilitate the support process and work toward timely and effective issue resolution.

. Troubleshoot 2nd level technical support issues by identifying the root cause and working closely with users and various IT teams

Requirement

. Min 4 years of hands-on support experience in application support in banking preferably in digital banking

. Experience in working with some of these technical platforms or programming languages - MS Windows, Unix, SQL, Unix scripting

. Experience in AML, KYC application is a plus

. Good team player, independent, proactive and self-starter with excellent interpersonal and communication skills

. Ability to work in a fast-paced and team-oriented environment

. good experience supporting digital banking, workflow, KYC application

Good to Have:

. Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes preferred

Interested candidates please email your resume to [Confidential Information]