In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group.
Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights, and analytics.
The Application Support team is responsible for technical support of all front office & post trade applications including trade capture, market data, settlement and clearing systems and their associated client applications as well as overnight risk calculation systems and the business systems used by control and support departments.
The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients. This is a vital role requiring a dedicated individual who can take ownership of issues and provide procedural and technical support to various teams and internal/external stakeholders.
This role is open to
SINGAPORE CITIZENS / PERMANENT RESIDENTS (PR) ONLY.
Responsibilities
- Provide support for all Trading & Back Office Platforms offered by Marex Spectron to both internal and external client base
- Support of Business users offering 1st, 2nd and 3rd line support
- Manage vendor system upgrades and implementation
- Manage exchange relationships and project manage mandatory upgrades
- Create and deploy PowerShell scripts providing a range of business functions
- Technical client on-boarding
- New system analysis and implementation
- Exchange reporting & Compliance audits
- High Frequency trading platform knowledge and expertise
- Consultative sales support
- Incident management per ITIL standards
- Process & trading system documentation produce and regularly maintain to high standard
- Monthly transactional and volume reporting across all systems
- Liaison between technology dept. and business groups to communicate system changes
- Manage client technical requirements within Marex technology department
- Workflow and prioritisation awareness ensuring active tasks retain focus
- The ability to work shifts periods between 6:30am and 7:30pm (to cover 8.5hrs)
- Provide cover for Bank holidays and Holiday cover for Saturday shift when required (minimal)
- Ensuring compliance with the company's regulatory requirements under the MAS.
- Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
- Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
- At all times complying with Marex's Code of Conduct.
- To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility.
- To report any breaches of policy to Compliance and/ or your supervisor as required.
- To escalate risk events immediately.
- To provide input to risk management processes, as required.
- The Company may require you to carry out other duties from time to time
Competencies
- Process driven and systematic
- Good communicator and organisation skills
- Ability to work as part of a team in an environment with changing expectations
- Must be able to work under demanding conditions with a calm demeanour
- Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness
Skills And Experience
- 3 years experience gained in a Financial Services background, ideally banking.
- Ability to build strong relationship with Application Development Teams and Business sponsors
- General front to back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC Energy trades
- Good knowledge of server-side infrastructure and admin tools to include the following systems TT, Stellar, Deltix, ATEO, IBM MQ/Algorithmics & RANTask
- Good working knowledge of Fix Messaging protocol with at least 2 years support experience
- Strong background in Windows, Linux/Unix OS, including SQL & Oracle database architecture
- Good knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets
- Good experience in exchange and vendor management with a view to project manage exchange/system critical upgrades
- At least 1 years experience in technical onboarding of new API's & systems
- Prior experience in a consultative sales support role, liaising directly with clients in a technical capacity
- Proven ability to show a proactiveness in picking up issues and improving existing processes
- Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.
