Primary Responsibilities:
- Monitor application performance and troubleshoot issues as they arise.
- Investigate, diagnose, and resolve application-related issues.
- Log and track incidents and requests in a ticketing system.
- Provide root-cause analysis for major incidents.
- Perform regular health checks and system maintenance tasks.
- Set up alerts and monitoring tools to identify potential issues.
- Ensure high availability of critical applications.
- Respond to user inquiries, providing guidance and support.
- Assist users with application functionality and performance.
- Create user documentation and provide training as needed.
- Work closely with developers to address bugs and implement fixes.
- Coordinate with infrastructure teams to resolve system-level issues.
- Participate in testing and deployment of new application features.
- Support the release of new versions and features.
- Assist with change management activities, including impact analysis.
- Ensure minimal disruption during updates and releases.
Requirements
- Minimum 2 years of experience in supporting Applications
- Bachelors degree in computer science or relevant education background.
- Strong knowledge of application support processes and best practices.
- Proficiency in database management (SQL, Oracle).
- Familiarity with scripting for automation (Shell, Batch, PowerShell).
- Experience with monitoring and ticketing systems (e.g., ServiceNow, Jira).
- Excellent troubleshooting and analytical skills.
- Ability to communicate technical concepts to non-technical users.
- Strong collaboration and teamwork abilities.
- Background in IT support, systems analysis, or software development.
- Knowledge of DevOps practices and tools (CI/CD pipelines, version control).
- Experience in handling and resolving high-severity incidents.
- Industry-specific knowledge based on the company's core business.
Savita Rai
EA REG NO: R1873418
EA License No:23C2060
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