Assist in configuring and installing and supporting your product suite and associated interfaces when required.
Work with customers to ensure that the contractual service expectations is exceeded.
Responsible for the entry, tracking and management of all incoming support calls.
Provide end-user training, QA and testing.
Be familiar with and adhere to the latest training and installation standards and procedures.
Ensure familiarity with new releases as they become available. Where applicable, liaise with subject matter experts in the regional office on client requests for product enhancements.
Where applicable, work directly with the development team to implement new solutions to the customers.
Provide pre-sales support to local and regional partners, where necessary.
Required availability 24/7 for specific topic or urgencies on rotational basis.
Opportunities to travel.
Skill Requirements:
Fresh graduates are welcome to apply.
Must have customer service mindset to work with clients with clarity, responsiveness and expertise, resulting in a high rate of client satisfaction.
Excellent interpersonal and communication skills (written, verbal/presentation).
Driven individual with problem solving skills and self-direction. Able to react quickly and thrive in a dynamic and ambiguous environment.
Strong organisation skills with an excellent attention to detail.
Familiarity with Windows Server 2016 and above, Microsoft SQL Server is highly regarded.
Basic working knowledge of networks, PCs and troubleshooting installation issues is highly regarded.
Excellent written and spoken English and other Asian languages are highly regarded.
Minimum Diploma in Information Technology or related disciplines.
