Application Support Engineer

Job Title - L2 Application Support

Location - Changi Business Park

Contract Duration - 1 year

Experience - 2 to 6 Years

Working Hours (Shift Timing)

1. Morning shift 6am to 3pm
2. General shift 9am to 6pm.
3. Afternoon shift 2pm to 11pm
4. Night shift 10pm to 7am.

Job Description -

• To provide quality day-to-day L2 Production support for Java/Web-based application.
• To coordinate and support infrastructure maintenance activities.
• To manage implementations of new application releases, adhering to the best practices of the release management process.
• To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
• To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
• To enhance existing support process to maintain/improve service level & quality.

Skills and Experience Required: -

At least 2 years working in an L2 Application Support Environment.

Mandatory/Core technical competency required:

Linux; Unix Shell Scripting

SQL (MYSQL/MSSQL)

OpenShift/Docker

Good to have experience:

AngularJS

ActiveMQ

Elastic Search

Application Monitoring Tools

CI/CD (Continuous Integration & Continuous Deployment)

Python

Microservices concept

Experience in application implementation projects in financial institutions would be advantageous.

• Strong analytical and problem-solving skills.
• Ability to perform impact analysis in a structured manner.
• Good verbal & written communication skills.
• Proactive and able to work independently and under pressure.