- Ensure the integrity and readiness of production systems within the Payment System team for the APAC region.
- Provide Level 2 support and troubleshoot production incidents, including critical system interfaces within the Payment System.
- Assist the Incident Manager by identifying and implementing preventive and detective measures, while delivering root cause analysis for production issues.
- Collaborate with the IT Planner to achieve project objectives, facilitating production transitions for new system launches and system change requests.
- Identify process gaps and propose system improvements accordingly.
- Develop and standardize processes, ensuring integration, implementation, and documentation align with established standards.
- Recommend and implement suitable processes for automation to enhance efficiency.
- Lead and coordinate projects, including support for change requests. Conduct requirement analysis to facilitate system enhancements, fixes, and emergency application changes.
- Escalate risks and issues to relevant stakeholders promptly.
- Participate in disaster recovery exercises, contributing to system restoration efforts.
- Organize and lead regular meetings with developers and vendors to resolve issues.
- Undertake additional duties as assigned.
Requirements
- Diploma or bachelor's degree in Computer Science or Information Technology.
- Minimum of 4 years of experience in Application or System Support, preferably within a banking or financial institution.
- Possesses hands-on experience in supporting payment systems.
- Experienced in an Enterprise Application Support environment, collaborating with developers, infrastructure teams, service desks, and business users.
- Has functional expertise in payment systems such as GIRO, FAST, CTS, MEPS+, overseas and domestic remittances, internet banking, and customer eAdvices.
- Demonstrates technical proficiency in applications hosted on both Windows and Linux platforms, with the ability to perform database queries (SQL Server, Oracle) and manage application services on these systems.
- Skilled in scripting languages, including DOS and Shell scripting.
To apply, please visit and search for Job Reference: 24971
To learn more about this opportunity, please contact Gia Grace at [Confidential Information]
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973
This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.
By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd's PDPA and e2i's PDPA.
