- Ensure the integrity and readiness of production systems within the Payment System team for the APAC region.
- Provide Level 2 support and troubleshoot production incidents, including critical system interfaces within the Payment System.
- Assist the Incident Manager by identifying and implementing preventive and detective measures, while delivering root cause analysis for production issues.
- Collaborate with the IT Planner to achieve project objectives, facilitating production transitions for new system launches and system change requests.
- Identify process gaps and propose system improvements accordingly.
- Develop and standardize processes, ensuring integration, implementation, and documentation align with established standards.
- Recommend and implement suitable processes for automation to enhance efficiency.
- Lead and coordinate projects, including support for change requests. Conduct requirement analysis to facilitate system enhancements, fixes, and emergency application changes.
- Escalate risks and issues to relevant stakeholders promptly.
- Participate in disaster recovery exercises, contributing to system restoration efforts.
- Organize and lead regular meetings with developers and vendors to resolve issues.
- Undertake additional duties as assigned.
Requirements
- Diploma or bachelor's degree in Computer Science or Information Technology.
- Minimum of 4 years of experience in Application or System Support, preferably within a banking or financial institution.
- Possesses hands-on experience in supporting payment systems.
- Experienced in an Enterprise Application Support environment, collaborating with developers, infrastructure teams, service desks, and business users.
- Has functional expertise in payment systems such as GIRO, FAST, CTS, MEPS+, overseas and domestic remittances, internet banking, and customer eAdvices.
- Demonstrates technical proficiency in applications hosted on both Windows and Linux platforms, with the ability to perform database queries (SQL Server, Oracle) and manage application services on these systems.
- Skilled in scripting languages, including DOS and Shell scripting.
To apply, please visit and search for Job Reference: 24971
To learn more about this opportunity, please contact Gia Grace at [Confidential Information]
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973
