Applications Engineer, Control System Support

Company Overview:

Extron is a leading developer and manufacturer of professional AV hardware and software solutions which serve the ever-changing needs of organizations around the world as they strive to better communicate. Each Extron product is carefully engineered to provide best-in-class performance, intuitive operation, and exceptional reliability. At Extron, the passion for our products is evidenced by our company culture, which encourages innovation and provides opportunities for individual career growth. Our teams develop and release over 100 new products a year and continue to grow our vast patent portfolio.

Position Overview:

Extron Application Engineers provide tier two support for Extron products and technologies to a well-established base of professional audiovisual integrators and engineers. Applications Engineers interface with customers through phone and e-mail correspondence to provide support for our products and services, and to ensure complete customer satisfaction. Applications Engineers also work with the sales team as a technical advisor for Extron product applications, product recommendations, and systems design.

Job Responsibilities:

• Maintain in-depth knowledge of Extron products and technologies.
• Identify solutions for technical support scenarios, product selection and system design for audio visual system applications.
• Assist customers by providing technical information and support for Extron products and technologies.
• Assist in driver creation.
• Some travel will be required

Qualified Candidates will have:

• BSEE / BSCE Degree New graduates welcome!
• Knowledge of IT and Networking systems and protocols
• Experience with programming languages such as Python, C++, C# or JavaScript is a plus
• Experience providing support for computer environments or software is a plus
• Ability to communicate concise and comprehensible presentations to small and large groups
• Expertise on MS Suites including Word, Outlook, Excel and Power Point
• Strong communication, interpersonal and organizational skills
• Ability to work well in a fast-paced professional office environment