Applications Manager - CRM

Job Summary

We are seeking a talented and motivated Microsoft Dynamics 365 CRM Manager who is expert in leveraging technology to drive customer success and have a strong background in Dynamic 365 CRM applications. You be responsible for the management, optimization, and enhancement of the CRM system and collaborate closely with cross-functional teams to streamline processes, improve user experiences, and leverage data-driven insights to support our strategic goals

Mandatory Skill-set

• Diploma or Degree in Electrical Engineering, Computer Engineering/Science or Information Technology;
• Has at least 8 years of proven experience in the on-premise MS Dynamics 365 CRM;
• Hands-on experience in Dynamics 365 CRM implementation and customizations inclusive of plugins, scripting and form creation;
• Experience in JavaScript, C#.NET, HTML and SQL Server;
• Strong understanding of Dynamic 365 CRM data structure and architecture;
• Have great understanding and experience in Waterfall project methodology;
• Able to work closely with business users and various cross functional IT teams;
• Good interpersonal and communication skills, both verbal and written;
• Excellent analytical skills to drive system design & solution that is optimal for business use.

Desired Skill-set

• Experience in Call Center.

Responsibilities

• Responsible for projects, enhancements, production support Microsoft Dynamics 365 CRM;
• Propose solutions to meet the end user requirements;
• Develop and modify the existing programs to provide a better customer experience;
• Analyze the current use case and business requirements, and propose an optimal solution for the business users;
• Collaborate with other technical teams on developing new technical solutions, system integrations, and issue resolution;
• Develop and maintain technical and functional documentation in alignment with organizational policies and standards;
• Develop and implement the D365 CRM application with customized solutions, including custom workflows, batch jobs, and API integrations;
• Communicate effectively with all stakeholders regarding technical delivery and system maintenance or upgrades;
• Deploy changes, patches, and upgrades for the D365 CRM on-premise application;
• Ensure that organizational processes and policies are followed;
• Work with development team where required;
• Support other cloud-based applications by collaborating with external teams on enhancements and issue resolution.

Should you be interested in this career opportunity, please send in your updated resume to [Confidential Information] at the earliest.

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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.