Job Summary
He/She will be an L2 Engineer for the Unified Communication Services in the company. Provide support for all the RUN activities within Unified Communication Services team in Singapore. He/She is responsible for health and stability of the technical solutions within his/her scope. He/She has to effectively work with technical peer such as architect, regional experts and project teams on technology road map and projects.
Job Detailed Description
As an experienced professional in Unified Communication Services, he/she:
- Supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
- Is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
- Manage L2 activities which involve direct relationships with end users
- engage with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
- Has to monitor and push for improvements in the team's productivity,
- Be available and able to drive, technically, any complex or high severity incidents that occur within the scope of their role,
- Engage in Projects and project deliveries,
- Drive and deliver root cause for any high severity issues,
As a member of ISAP/ITS, he/she:
- facilitates collaboration and spread of information from and to the team,
- participates to the department's activities including brainstorming, team building and other team or transversal actions,
- fosters innovation mindset,
- contributes to ISAP/ITS global branding and communication
- focus on automation and optimum use of the team to improve efficiency
Job specific environment and/or organization
- English language
- Working hours will match Europe business hours - 2pm to 11pm SGT
Candidate profile
Mandatory track record
- Minimum 8-10 years of experience in managing messaging environment with about 3-5 years of experience in financial institutes
- Good in technical troubleshooting and problem solving.
- Must be a bachelors/engineering graduate
- Experience on Messaging technoloigies as Exchange 2016/2019, Skype for Business, MS Teams, IRONPORT and mobile messaging technologies as WorkSpaceOne & Blackberry work.
- Microsoft Exchange Server 2016 certified (or above)
- Microsoft Certified IT Professional Enterprise Messaging Administrator
- In depth hands on knowledge/experience on Windows technology, Skype/Lync and IronPort or any email gateway technologies.
- Excellent communication, interpersonal and logical skills
- Customer service oriented
- Team player
Skills Matrix
Technical skills
- MS Exchange 2016 and above only (minimum 10,000+ users): Critical
- IRONPORT ( or SMTP Gateways): Critical
- Blackberry Work: Preferable
- Skype for Business: Essential
- Scripting (Powershell, Vbs and Batch): Essential - Critical
General skills
- Ability to prioritize effectively: Critical
- Ability to work autonomously: Critical
- Ability to work successfully in a team: Critical
- Effectiveness at decision making: Critical
- Adaptability to work in changing environments: Essential
Language skills
- English: Essential - Critical
- French: Desired
Next Step
Prepare your updated resume and expected package.
Simply click on Apply here or email to [Confidential Information] to drop your resume
All shortlisted candidates will be contacted.
Prasant Sirohi
EA License Number: 91C2918
Registration Number: R22106307
