Company Description
Santen is a specialized life sciences company with a proud 130-year heritage focused exclusively on ophthalmology. As a Japan-originated, global company with our footprint in over 60 countries, we are dedicated to delivering innovative treatments and digital solutions for eye health and addressing vision-related social issues for people around the world.
Purpose of Role:
The job's main purpose is to improve, design and architect new and changed solutions to the Santen overall IT environment. He/She strives to be a technology architect with strong focus on delivering quantifiable business value by designing solutions to protect, optimize, and harmonize Santen Cloud and Workplace solutions/systems. He/She acts as a technology champion, a project manager and works openly and across regions to gather feedback to optimize Santen services. Furthermore, He/She drives, in line with IT Infrastructure road-map, and works closely with the Infrastructure global leads for Cloud, Connectivity and Workplace systems to give Santen a competitive advantage.
Technologies focused on in this role will be Azure Cloud on Workplace systems/solutions such as VDI solutions (AVD/Citrix) Intune, SCCM, MFA, Azure AD, and Active Directory and he/she recognizes and improves these systems from a global point of view.
Role holder will as well support architecture and solutions Santen AWS platform hence experience is this public Cloud domain is required.
Job Description
The role holder actively works with the global platform leads for Cloud, Connectivity and Workplace systems including, regional Infrastructure team members. Furthermore, he/she collaborates with Service Operations, which provides Workplace & end user support, and with Digital teams to deliver improvements to the Santen Workplace environment. He/She acts in line with and is comfortable with the following tasks and activities:
Considers and advises solutions from a global perspective, works with an international mindset and incorporates diversity in people and culture into his/her practice
Assess the business value Cloud and IT Infrastructure and solutions delivery and explains clearly how it benefits Santen in business language
Performs assessments, reviews and creates plans for improving Santen Cloud and Workplace system solutions
Creates designs and architecture based on best practice and in line with Santen Enterprise Architecture processes
Drives external partners and collaborates with Santen internal team to generate requirement specifications in the Workplace systems domain
Manages projects, end to end, to design, resource and implement new solutions
Developing business cases or opportunity studies when needed, establishing project plans aligned with Santen business domains expectations
Reports monthly to manager about KPIs, achievements, risks and challenges within area of responsibilities
Adheres to GxP guidelines and follows Santen SDLC procedures/practices
IS Strategy and Project Portfolio
Understand Santens business environment, business model and company strategy
Is one of many drivers of the Cloud and Workplace road-map with Core Infrastructure leadership team
Understands and builds expertize on Azure, Microsoft 365 and Amazon cloud platforms and supports IT teams to build the right solutions directly
Project Initiation and Execution
Steers projects to implement new solutions including developing business cases or opportunity studies when needed, establishing project plans aligned with Santen business domains expectations
Coach project members from project kick-off to closure, so that the project meets its objectives in terms of deliverables, costs, timelines and business value
Consider the end-to-end approach based on users expectations to provide not only a technical solution but all the change management, communication training and support services needed
Ensure there are continuous PDCA (Plan, Do, Check and Action) cycles to improve services and solution in place in relations with KPIs and SLAs in place or to be developed
Ensures smooth transition of IT projects from project phase to operational phase thus supporting regional service operation
Team and domain management
Execute the budget in respect of its objectives in terms of services to operate, solutions to deliver
Apply the ITIL principles to the activity to leverage best-established practices and have a standard approach
Stakeholder Relationship and Vendor Management
Maintain good working relationships with internal stakeholders
Support his DIT peers / colleagues in charge of business applications to provide the right cloud solutions & advice or solutions allowing them to provide the right applications to business domains
Manage the suppliers by defining clear guidelines and objectives, relying on KPIs and SLAs in coordination with the governance in place.
Challenge organization and governance in place to propose and implement improvements
Qualifications
Bachelor's degree in Business, Computer Sciences, Engineering, or related field or equivalent experience
Minimum of 10 years of experience in Information Systems Infrastructure, Workplace tools and Azure & AWS Cloud solutions. Minimum 5 years of Cloud AWS/Azure transformation incl complex projects management preferably from a multi continental (global) perspective
Excellent track records of delivering results
Successful experience of change management (Process changes and Organization changes)
Experience of International way for working, multi-culture organizations, global collaboration, effective communication and leveraging team diversity as a strength is required
FUNCTIONAL COMPETENCIES
Broad knowledge and perspectives on Information Systems Infrastructures (Azure Cloud solutions, Workplace technologies, VDI architecture, MFA, Cloud networking, Active Directory, Azure AD and Windows systems and workstations.
Experience in Microsoft Azure and Microsoft 365 is required
Experience in Amazon Web Services is required
Experience in Workplace Infrastructure solutions (Azure AD, Conditional access, MFA, CASB, Active Directory, SCCM, AVD, VDI, Intune etc) is required
Experience in migration and transition projects from traditional Infra to Cloud based Infra is required
Fundamental knowledge on IT security in relation to end-user environment
Practical project management skills applied to infrastructure projects with roll-out activities based on knowledge and experience
Documentation and presentation skills that are convincing for Management
Excellent written & verbal communication skills in English
Additional Information
Grow your career at Santen
A career at Santen is an opportunity to make a difference. Through our long-term vision outlined in Santen 2030, we are committed to be a Social Innovator - addressing the social and economic needs of people with visual impairments. We have team members around the world using their diverse talents to unlock new modalities and drive innovations for patient outcomes, education and treatment. At Santen, we believe in empowering all our team members with flexible ways of working and a highly inclusive work environment.
The Santen Group is an Equal Opportunity Employer. We are committed to building diverse teams and ensuring a safe and inclusive physical and virtual workplace for every one of our team members. All employment decisions are based on business needs, role requirements and individual qualifications regardless of race, color, ethnicity, national origin/ancestry, religion, sexual orientation, gender, gender identity/ expression, age, disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
