Posting Description:
Assistant Client Services Manager, Employee Benefits
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Support Client Services Director in driving and delivery of client service strategy (include and not limited to leading renewal meetings, preparing and peer reviewing of reports and communication collaterals, conduct employees communication sessions/presentations)
To develop and hold client relationships and deliver service within agreed scope of work
Act as escalation point for all clients
New Business (revenue below S$50,000) - to lead and drive plan design & program implementation with the BD team upon receipt of LOA
Execute strategies to drive client profitability and cost efficiency, such as identification of opportunities to reduce time cost
Ensure strong collaboration with Client Relations Team and the rest of the functional (eg. Broking, Claims, Flex, Admin) teams in delivering distinctive client value
Ensure prompt payment by clients and credit control position of Team is within acceptable range
Skills and experience that will lead to success
Diploma in any relevant discipline
Minimum regulatory requirements (BCP, PGI. CommGI, HI, M5, M9) for registration as Broking and FA rep with MAS
Minimum 3 - 5 years of experience as a consultant or account manager in the Health & Benefits Industry, working with multinational clients across sector
Client management experience, analytical, critical thinking, problem solving skills required
Ability to handle and influence key stakeholders internally and externally
Self-disciplined and organised
Inter-personal skill and focus on service excellence
Proficient in Microsoft Office applications including Word, Excel, PowerPoint
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [Confidential Information]
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