As a key member of the Estates leadership team, your role will be pivotal in leading and advising the Estates team to ensure the successful implementation of Integrated Facilities Management (IFM) initiatives across various Estates functions, as detailed below. You will guide the operations teams and collaborate closely with senior management, and drive stakeholder engagement efforts to enrich the user experience in campus facilities, ensuring that services are aligned with users needs and strategic objectives.
Lead the planning and implementation of stakeholder engagement strategies aimed at enhancing the IFM user experience, fostering collaboration, and building strong relationships with both internal and external stakeholders to optimise IFM service delivery and satisfaction.
This position demands a strategic thinker with exceptional leadership abilities and a strong understanding of IFM best practices. The ideal candidate will be proactive, innovative, and skilled in stakeholder engagement to create meaningful improvements in the user experience, supporting RP's long-term goals.
Job Description:
- Drives and coordinates the strategic planning of Estates Facilities Management to support the institution's strategic goals
- Provide strategic IFM solutions by partnering with key stakeholders to address challenges, enhance business collaboration, and foster a stakeholder-centric environment
- Champion a stakeholder-centric approach to facilities management, creating an inspiring campus environment that fosters growth, engagement, and well-being for student and staff.
- Lead integrated operations and drive service excellence by engaging with diverse stakeholders to align facilities with evolving needs, enriching the overall campus experience.
- Oversee the upkeeping of campus facilities, lease management of food courts, F&B, retail outlets, and campus residential housing through effective contract administration, procurement, and vendor performance management
- Oversee the project management for minor addition & alteration works, and to support various organizational initiatives, events, certification and QEHS procedures/documentation
- Lead efforts in utilizing IFM analytics to drive Estates strategies and initiatives, identifying opportunities to enhance service delivery in estates management by reviewing systems and processes, and enabling new ways of working to accelerate digitalization and adopt new technology tools and solutions
Job Requirements:
- Relevant qualifications in Building Services, Estates Management, Facilities Management, Engineering or related field
- At least 15 years of relevant working experience with at least five years in leadership role and experience in government procurement will be an added advantage
- Experience in managing integrated facilities management contract (including landscaping services, pest control services), cleaning services and waste disposal services.)
- Excellent interpersonal and communication skills and a strong desire to collaborate to provide value-added Estates services
- A good team player who is independent, resilient, resourceful with proven track record of building strong relationship with stakeholders at all levels and driving change
- IT savvy with digitalization skills
