Assistant Director/Senior Assistant Director, HR Operations (Claims), HR (3-year renewal contract)

A.STAR Human Resource (HR) Division's vision is to develop all staff to their fullest potential and to help them make meaningful contributions to the organisation and to Singapore. A.STAR HR aspires to provide valued HR services to attract, develop, motivate and retain the best talent to help A.STAR achieve its mission.

The HR Division comprises the Recruitment, HR Planning and Policy, Talent Management, HR Analytics and Transformation, HR Operations, HR Partners departments and the People Development and Planning Office.

As a member of the HR Operations department, your day-to-day responsibilities are as follows:

• Lead the team to develop and review SOPs within scope and exercise independent analysis and judgement when executing the SOPs.
• Lead the team to conduct random audit of the claims (e.g benefits claims such as fitness subsidy, health screening and dental subsidy while non-benefits claims include overseas air travel and other miscellaneous expenses) and investigate and address the abnormalities.
• Manage the outsourced claims processing vendor and review the claims reports submitted for reporting purposes.
• Lead the team and stakeholders to streamline claims related work processes and implement improvements, including system enhancements and changes, or in other ad-hoc projects, to enhance efficiency and effectiveness.
• Use technology or data analytics to improve productivity and processes, and support SOPs review.
• Provide prompt and follow through advisory and customer service to the colleagues and forge closer partnership with the stakeholders.
• Lead and participate in ad-hoc projects, where necessary.

Requirements

• Preferably candidates with at least 5 years of relevant experience in HR
• Meticulous, responsible, and detail oriented.
• High level of initiative, independent with strong problem-solving skills.
• Preferably to have experience in leading a team, conducting process review, developing SOPs and some knowledge of common productivity tools which can aid digitalisation efforts
• Team player and able to work well under pressure and tight deadlines.