Career in the Hospital
Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.
At NUH, we are driven by a shared purpose to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.
We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.
About NUH
The National University Hospital (NUH) is Singapore's leading university hospital, with a proud heritage dating back to 1905 with the establishment of what's now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.
Overview
The Clinical Ops Finance team partners the clinical specialties to provide business insights and support to improve the financial sustainability of their services for both patients and hospital.
The Senior Manager will lead the Clinical Support team, within Clinical Ops Finance, which works closely with various clinical clusters and hospital stakeholders to develop and operationalize the financial aspects of new services and programs, including national programs from the Ministry of Health for the respective clinical services across Singapore's first university hospital. These are cornerstones to the financial sustainability of the public healthcare system and key enablers to value driven care and Healthier SG.
Job Responsibilities
Business Planning:
- Analyze operational performance, industry dynamics, macro-economic trends and the competitor landscape, provide analysis and insights that link financial information/measures to business strategies.
- Leverage on expertise in financial modelling, business planning, analysis, data visualization and exploration tools, general ledger, operational/ clinical/technical workflows, and technical skills to recommend targets for improvements to achieve fiscal and operational goals.
- Collaborate with strategy teams, operational leaders on complex business plans and business cases. Participate in and recommend scenario-based business actions leveraging standard business planning template financials. Ensure plans align with operational and strategic goals and objectives.
Business Performance Monitoring:
- Oversee the development and implementation of performance monitoring frameworks for clinical departments, including regular review of P&Ls, KPIs, and variance analysis.
- Maintain knowledge of business planning standards and methodologies.
Continuous Improvement & Innovation
- Participate in or lead improvement teams and projects impacting the Clinical Ops Finance team, the Finance Department or system stakeholders.
- Leverage knowledge and skill with a variety of query tools, analytic techniques, and software platforms to analyze large quantities of data from multiple sources.
- Proactively identify the appropriate analyses, tracking methods and timeline, key players, etc. needed to take action on those opportunities. Strategies to accomplish include leveraging peer groups, professional associations, industry benchmarks, research/publications, and process improvement techniques. Understand structure of data warehouse, relational databases, data source systems.
Leadership & Mentoring:
- Lead, mentor, and develop a team of Business Partners partnering clinical departments.
- Independently develop and maintain trusted advisor relationships with Clinical & Operations leaders.
- Understand and communicate financial trends in client group area(s) and proactively identify opportunities for improving productivity/efficiency/utilization, cutting cost, and increasing revenue to improve margins, and increasing patient/staff satisfaction and clinical outcomes.
- Liaise with NUHS and MOH on ad-hoc data and analysis requests and clarifications.
Job Requirements
- Bachelor's degree in Business, Finance, Healthcare, Engineering Computer Science or a related field with 5 to 7 years of relevant experience in hospital or healthcare setting.
- Demonstrated success in the financial and analytical value creation chain from analysis inception, data querying, analyzing, presenting insights, and driving resulting changes.
- Possesses knowledge on healthcare administration practices and principles in the Singapore healthcare environment and/or an academic medical center.
- Ability to operate in high-pressure situations while independently managing multiple priorities, establishing workflows, and meeting necessary deadlines.
- Ability to apply the principles of independent logical, analytical thinking to define problems, collect data, establish facts, draw valid conclusions, and recommend solutions to complex problems and issues.
- Excellent communication, leadership, and trust building skills.
- Excellent presentation and facilitation skills, including making complex topics relatable and understandable.
- Effective interpersonal relations skills promoting teamwork and collaborative alliances.
- Ability to inspire confidence of customers and colleagues through demonstrated integrity of work outputs and professional behaviour.
- Ability to work collaboratively across teams and functions.
- Experience in leading and managing teams, with a focus on professional development and performance improvement.
Closing & Applications
When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.
Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.
Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.
