COMPANY DESCRIPTION
1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.
We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.
Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.
DESIGNATION : Assistant Engineer, Customer Support Services
RESPONSIBILITIES
To manage Admin, Compliance and Building Services of 1NN and 1NE.1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.
Role Profile
The Assistant Engineer shall be responsible to provide timely response, escalation and resolution to all incidents, outages and performance alerts. This includes the monitoring of 1-Net's facilities and network infrastructure and systems performance.
Responsibilities
To perform 24x7 rotating shift duty for NOC and Network Operations.
Changing of backup tapes based on predetermined schedule
Preparation and compilation of team and customer weekly and monthly reports
Process internal and external service requests including physical access, DNS changes, MS, x-connect and etc.
Inventory Management for physical network infrastructure, x-connect.
Provide remote hands service and onsite support to internal and customers
Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support
Manage vendors or contractors in Meet-Me-Room, Cabinets and Client premises when services are required
Responsive to troubleshoot and solve L1 Data Center and customer network issues
Perform physical network infrastructure deployment and cross connect provisioning for internal and customers requirement
Report to Telco Helpdesk for suspected circuit problem.
Maintain concise and up-to-date network documentation including: Network inventories, processes, policies and procedures
Collect and manage the statistics collection and application from the network systems
Generate accurate and informative network analysis reports such as traffic utilization and network uptime reports
QUALIFICATIONS
Minimum Diploma or equivalent qualification in IT related field of study
Must be willing to learn- No experience required as job training will be provided
Career growth opportunities
Able to resonate with our culture of Respect, Teamwork, Drive
Rotating shift duty
Basic knowledge and experience with networking protocols, including TCIP, RIP, TRACERT & PING Command
Basic knowledge and experience with Structured Network Infrastructure for network Layer 1 & 2 support
Pro-active in anticipating and resolving issues in the work environment
Customer service acumen and possess a strong sense of urgency
Strong sense of responsibilities and accountability in the work performance
Working location : 1-Net (East) at Chai Chee / 1-Net (North) Woodlands
