JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate, skilled trades, and technology, or youre looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Major Activities and Responsibilities:
Client Service Facilities Management
Establish a Safety First culture across sites and improve safety performance by championing our level of awareness and changing all staff and partner safety behaviours.
Provide leadership and guidance to the team as required to ensure delivery and achieve of high client service standards.
Have strong focus ensuring our JLL staffs and vendor partners meet all EHS, SLA, KPI, Satisfaction Surveys, Contracts and Scope of Work (SOW) requirements.
Timely escalation to Account Manager and/or JLL management in the event of any escalations which have impact on KPI/SLA and other deliverables
Serve as the liaison for all facilities services, inclusive but not limited to; janitorial, lab services, landscape, shared compound, security, waste management, space planning, and project development services.
Ensure compliance by ensuring renewal of all related government and statutory licenses.
Updates and monitor of PM planner and ensure that all PMs are completed on time and updated into system.
Ensure all safety, environmental, and client standards are strictly adhered to within managed facilities.
Ensure compliance with portfolio wide initiatives and required local, state, and federal laws and regulations that pertain to the operating of facilities.
Ensure strict compliance with client policies and procedures, government regulations & JLL internal SOP pertaining to EHS, procurement, financial policies, etc.
Promote customer and JLL related sustainability initiatives by proposing & participating in recycling, energy, waste reduction, sustainability program.
Prepare, collate and submission of related facilities and financial reports, responsible for organising, coordinating, chairing of clients meeting and business reviews.
Ensure uptime and smooth operation of M&E system, attend and response to site incident and emergency as required.
Management of FSM is ERT trained and to support as SIC for building.
Responsible in undertaking the client premises dedicated.
Daily site inspection and identify any anomalies, resolving and providing appropriate solutions to his/her best knowledge.
Client Service Project Management
Attend project tender show round as required to understand requirement and expectations, define project work requirement and scope of work, liaise and arrangement of project vendors for quotation based on tender specification and requirement.
Evaluate of submitted vendor quotations, consolidate, and prepare and submission of formal quotation to client as per project specification and requirement.
Project award and coordination of vendors and client to ensure safe and timely completion of project within budget and specification
Conduct of project meetings; provide progressive updates of project to client and stakeholder.
Submission of project progress & completion reports, prepare and process of project claims and invoicing.
Employee Management
Establish site level goals in conjunction with and cascade objectives to team into our JLL teams Performance measuring system (Workday)
Maintain an effective succession plan for yourself and all team members.
Complete and submit goals/objectives, mid-year reviews and year-end accomplishments by required due dates.
Manage and engage in the on-going performance review process for all direct reports by required due dates.
Financial Targets
Effectively manage site operating expenses to meet/exceed glide path savings targets.
Develop and submit a detailed site-operating budget annually. Provide monthly variance analysis and submit all periodic forecasts by assigned due dates.
Support JLL Sourcing Team on all Sourcing Initiatives; implement all service level changes and/or supplier transitions as required.
Ensure all financial processes are following and compliant as per JLL and clients competitive bids process, issuing of POs, and receipting work.
Growth of Company
Actively identify, develop, and document best practices that increases JLLs value to the client.
Actively identify, develop, propose, and document innovations that increase JLLs value to the client.
Actively apply and support of JLL new technology and corporate programs to increase value to the client.
Education & Qualification
Degree holder in Engineering Discipline from a recognised tertiary establishment.
A minimum of 5 years relevant working experience in facilities management and proven management background with demonstrated ability to exercise proper judgment and have managed portfolios of accumulated size of 100,000 sqm in the past 3 years.
At least 3 years with JLL in providing FMC services
Experiences in account operations and management.
Experiences and strong technical knowledge in facilities management, project management and tender RFP.
Knowledge in statutory requirements
Site incident controller certified accredited by SCDF - plus
Occupational First Aide (OFA) Certified - plus
Knowledge of Energy Reduction and Sustainability Programs.
Skills
Pleasant personality, strong customer service, interpersonal skills and problem-solving ability.
Strong technical and project management knowledge
Good understanding of facilities operations / housekeeping management
Computer skills in Microsoft Office, MS project, PowerPoint, Excel
Independent, self-motivated, flexible, responsible, and willing to work under pressure
Knowledge of standard business and accounting practices.
Knowledge of Excel and ability to analyse data.
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
