MAJOR RESPONSIBILITIES
- People Management
Manage and coach team
Develop and sustain a high-quality well motivated team
Ensure high staff morale, trust and work ethics
Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
Mentor and enable Training & Development of team members - Client/Stakeholder Management
Proactively engage stakeholders to ensure that on site client's expectations are met
Build and develop effective client / stakeholder relationships across multiple levels of the organisation
On-site key point of contact for Facilities in the client's premises - Procurement & Vendor Management
Ensure vendors are well-managed, delivering services on time and within budget
Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice - Contracts Management
Manage all contracts to ensure that they are professionally delivered at the right costs
Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
Ensure contracts are continually assessed to deliver best value to the client - Finance Management
Actively work to ensure that the site's financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics
Ensure financial processes are followed at all times - Health & Safety Management
Ensure the provision of a safe working environment
Ensure compliance with statutory regulations on fire, health and safety standards
Assess site safety hazard and ensure work activities are carried out safely. - Site Operations Management
Recommend and implement Industry Best Practice operations
Implement building procedures and performance measures and ensure they are maintained at all times
Ensure all Critical Environment (CEM) requirements are met
Review existing operations regularly to reduce costs and improve operational standards
24/7 emergency call support and site attendance is required
- Risk Management
Ensure a risk management program is implemented and maintained
Ensure escalation procedures and incident reporting procedures are implemented and in place
Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle's business conduct - Achieve Key Performance Indicators and Service Level Agreement targets
- Preparation of monthly, quarterly reports to present to client
- Any other duties assigned by supervisor
Ideal Experience
- Min. Bachelor's degree in facilities management, building or other engineering field with 5 years experience in semiconductor / manufacturing environment
- Knowledge of local occupational health and safety requirements
- Knowledge of critical facilities
- Knowledge of vendor management for specialized services
- Has an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
- Proven capacity to understand and interpret commercial contracts
- Strong budget management and financial analysis skills
- Experience in cleanroom operations
Critical Competencies for Success
- Client Focus & Relationship Management
Demonstrates proactive & professional approach to customer service and stakeholder engagement
Ability to interact with a wide range of client staff, including senior levels
Ability to manage conflict and balance between client and firm requirements
Has a customer service oriented attitude - Team Leadership
Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels - Project Management & Organizational Skills
Excellent planning & organizational skills to prioritize work and meet tight deadlines
Proven ability to manage multiple and complex operational matters on a daily basis - Problem Solving & Strategic Thinking
Capacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using a quantitative approach
Proven ability to employ holistic approaches and looks at long term solutions
Other Personal Characteristics
- Strong communicator - Good presentation skills and possesses strong verbal & written communication skills (English & local language), also an active listener
- Passion for quality - has an eye for detail to make sure the best delivery of services
- Self-motivated confident & energetic
- Ability to effectively deal with stressful situations
- Flexible - able to adapt to rapidly changing situations
- Strongly goal-oriented - able to focus on meeting all performance targets
- Is a team player - able to cooperate and work well with others to meet targets
- Proven ability to initiate and follow through with improvement initiatives
- Exhibits honesty & trustworthiness
- Open to new ideas & willing to challenge status quo
