Direct, guide, and oversee Room Attendants to maintain the highest standard of cleanliness and tidiness in all assigned apartments and floor corridors for the safety and comfort of guests.
Identify apartments for the CARE Program, ensuring they meet the refurnished standard, organizing deep cleaning, and providing timely feedback to Front Office and Engineering if necessary.
Plan work schedules for Houseman and follow up on special cleaning requirements.
Log work orders for Engineering promptly and follow up on outstanding orders to ensure satisfactory completion of repair/maintenance before the next arrival.
Maintain knowledge of the property and provide information to staff and guests when required.
Meet and Greet guests to build relationships and provide personalized services, gathering feedback of their stay.
Notify Housekeeper immediately in case of lost and found, property damage or theft, by guests or staff.
Conduct random checks for linen stocks, cleaning tools, and supplies in the floor pantry to ensure proper storage and usage.
Ensure all fire staircases, service areas, and fire exits are free of obstruction objects.
Assist in monthly stock-take exercises and provide support when needed.
Ensure daily updates on apartment status are communicated to Front Office via the discrepancy report.
Calculate and check overtime claims in a timely manner for onward processing via the HR system.
Keep the Housekeeper informed of staff performance and conduct verbal or written counselling jointly with the Housekeeper.
Inspect apartments, corridors, service areas, lift landings, storerooms, floor pantries, bin chutes, and backstairs regularly to ensure compliance with quality and standards, cleanliness, and tidiness.
Requirements
O-Level or equivalent
At least 2 years of supervisory experience in Hotel/Serviced Residence Housekeeping
Proactive, meticulous and able to perform strenuous activities and handle heavy load
