Job Summary
The Asst/Manager, Customer Service and Admin is responsible for achieving the highest level of Customer Service to both internal and external customers, and to provide Administration and Human Resource support to the team.
Responsible for processing order information in a timely manner, system entries, proper
coordination and communication with customers and internal Operations / Transport team, and conducts internal trainings and relevant administrative support.
Job Requirements/Responsibilities:
Customer Service Management
- To establish the Customer Service and Administrative function, including developing and leading a team of executives
- To establish the Standard Operating Procedure (SOP) and Work Instructions (WI) for the Customer Service and Administrative function
- To develop customer satisfaction goals and communicate with department regularly.
- To supervise day-to-day operations in the Customer Service department.
- To record and analyse customer needs and problem, and to provide timely feedback to improve customer satisfaction, optimise customer service quality in all aspect.
- To handle internal and external customers enquiry and orders through automated system or manual channels
- To work closely with operations / transport team to ensure enquiries and orders are closed on time.
- To manage feedback and provide proper solutions within the service level, ensure proper follow up and resolution.
- Continuously seek improvement to enhance teams performance and work efficiency.
- Review and update customer service procedures, policies, and standards
- Administrative Support
Administrative Support
- Work with the corporate shared services counterparts
- Assist to assess training needs, design, and establish training matrix and training plan.
- Assist to provide or arrange for required training when necessary.
- Assist to arrange for administrative support to HR function such as job advertisement, reviewing resumes and liaising with hiring managers for interview arrangement. Job Description: Assistant Manager, Customer Service and Admin Department: Operations Reports To: Assistant Manager Operations
- Assist to provide office and administrative support, including preparation of Management and Procurement Papers
- Other duties as directed from time to time
Requirements:
- Degree / Diploma in Supply Chain / Logistics / Business related discipline
- Work experience in Customer Service or Operational background would be advantage
- At least 3 - 5 years of relevant working experience in logistics industry, preferably in a healthcare or medical related environment
- Self-starter who is able to work in a fast-paced environment, meet tight deadlines with high level of accuracy.
- Possess positive working attitude with initiatives, good team player.
- Strong linguistics in English and another native language or dialect
- Effective multi-tasking and time management skills
- Strong knowledge and skills in MS Office such as Word, Excel and PPT, preferably VISIO
- Experience in using Warehouse Management Software and Transport Management Software
Additional Notes:
Working Location: 4 Pandan Avenue
Working hours: Monday - Thursday 8,30am - 6.00pm
Friday 8.30am - 5.30pm
