Assistant Manager, Entity Management

It's never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business - to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we're absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as an Assistant Manager - Entity Management. This is a full-time and permanent based in Singapore. You will report directly to the Manager, Entity Management.

Key Responsibilities:

• Manage ongoing contractual relationships to clients for EMS
• Work collaboratively with colleagues and partners to deliver contracted services to clients to ensure that SLAs as defined in the relevant contracts are met or exceeded
• Flag anticipated SLA issues in a timely manner to line manager so that a resolution can be agreed
• Support with training new team members across internal systems and processes
• Support a team of Senior Associates to deliver operational service excellence to clients requiring global company secretarial and subsidiary governance
• Contribute to identifying and implementing technology enhancements for internal and external service delivery excellence
• Work to meet industry beating SLAs, set for the team to maintain a market leading position.
• Be part of operational service delivey, ensuring consistent net promotor scores and client satisfaction
• Manage relationships with Vistra's extended partner network to maintain consistency and quality across international service delivery to our clients

Key requirements:

• Strong working knowledge of governance and company secretarial matters
• Strong experience of having worked in global services environment and a client facing role
• Experience in managing third party service providers to deliver client requests
• Addressing client escalations and identifying proposed path to resolution
• Self-confident, with excellent communication and client management skills
• Customer service oriented, gaining trust with clients and with a passion for consistently exceeding client expectations
• Ability to act as a first line support with senior associates with client escalations to maintain client satisfaction

Company Benefits:

At our Singapore office, we believe in putting our employees well-being first! We offer a flexible hybrid working arrangement and birthday leave.

Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work.

As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications like CA, or ACCA, ensuring you stay ahead in your field.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!