- Seeks and prospects for high value target accounts to win new customers generally in the 100k - 500k range net sales per annum focusing bringing new customers on board.
- Builds rapport and trust with customers by being informed about customer's business and the market
- Assesses the type and size of customer needs and recommends solutions based on these needs by using industry knowledge
- Closes business connecting a customer need with a customised solution and the value it may create for the customers
- Gathers customer and market information to update product and trade lane on current conditions
- Supports customer retention by conducting joints visits with Product, TL and organizing workshops inviting customers to share information on updated regulations, products, etc.
- Ensures successful retention of customers by maintaining close liaison with them, ascertaining their satisfaction level via company service standards and to anticipate and/or prevent potential problems.
- Uses networks within the various Sales channels within organization to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs.
- Provides forecast in relation to opportunities & pipelines using corporate CRM.
- Engages pro-actively with Product to resolve commercial / operational issues.
- Collects relevant customer information for the RFI/RFP/RFQ and prepare documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).
- Performs any other duties assigned by immediate superior
Requirements:
- Proven track record in developing and growing business with assigned portfolio of customers through RFQ, customised solutions selling
- Good understanding of sector trends in the freight forwarding industry
- Able to identify customer needs by gathering information and building long-term relationships through value creation
- Well developed communication and presentation skills
- Diploma/ degree with more than 3 years of relevant working experience in a MNC environment
Selected candidate will be awarded with a competitive compensation package and a rewarding career. Please apply to submit your application with your full cv. For any enquiries, please write to meisee(a)thameshr.com
We thank you for your interest in this application and regret that only short-listed candidates are notified.
