Assistant Manager/Manager (Operations Section 2)

[What the role is]

We are looking for resourceful and service-oriented individual to join the Operations & Facilities Management Department which oversees the operation and maintenance of Government cemeteries, crematoria and columbaria.

[What you will be working on]

You will play a key role in providing after-death care services and your job responsibilities include:

• Oversee counter services operations for cremation, niche and general enquiries
• Conduct niche inspections and manage niche records
• Attend to public feedback and enquiries
• Manage the rollout of systems and system enhancements for after-death services applications
• Review work processes for frontline service counter and system applications for improvement
• Assist supervisor with administrative duties
• Perform other duties as assigned by supervisor

[What we are looking for]

Requirements:

• Experience in customer service would be an advantage
• Proficient in Microsoft Office applications
• Able to lead, interact and foster teamwork
• Excellent communication and interpersonal skills with the ability to collaborate effectively with diverse stakeholders
• Able to handle adverse situations and difficult customers
• Good problem-solving, writing and communication skills
• Mature, independent, responsible and resourceful
• Willing to work in an after-death care service environment
• Able and willing to work on weekends and public holidays

To apply, please proceed to https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-MANDAI-CREMATORIUM--COLUMBARIUM/Assistant-Manager-Manager--Operations-Section-2-_JR-10000034810

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.