Responsibilities:
Maintain and monitor complex clients, and systems
- Responsible for customer technical support for complex clients and problems, ensuring performance of the asset (client) is maintained through the course of the contract
- Collect and evaluate statistical data related to the performance of the assets
- Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification
- Utilise Infor and foster utilization from the team for all client-related topics
Manage responses to emergencies and crises
- Facilitate responses to crisis situations and recovery activities
- Evaluate and provide fast resolution to critical field performance issues
- Visit sites to diagnose BBP operational issues and develop resolution plans for complex cases that cannot be easily resoled
- Approve recommended repair works for major equipment and system failures
- Check performance deviations and defines root cause for any performance issues and, if needed, escalates to either Engineering or Performance team
Has oversight on maintenance work
- Responsible for the planning of corrective, preventive and predictive maintenance activities that ensure BBP equipment and client systems are fully functional and in optimal operating condition, preserving BBP energy savings
- Optimise maintenance plans and schedules for inspection, testing, repair and predictive maintenance of equipment and systems to minimise downtime and costs
- Provide technical guidance on equipment and systems maintenance for equipment and systems
- Endorse resourcing requirements to achieve operational state in accordance with BBP expectations
- Drive internal and subcontractor compliance with the health & safety standards and practices
Support Customer Success Managers in creating further business opportunities
- Foster close collaboration with Customer Success managers to ensure client performance and satisfaction
- Advise customer team and BBP Customer Success manager to correct inefficient uses of energy both technically and procedurally, as well as provide support with data justification
- Identify potential upselling opportunities at client site during regular or ad-hoc maintenance
Organise and develop the team
- Coach and train Central Maintenance engineers
- Drive talent recruitment and development for the department in alignment with organisational strategy
Qualifications:
- Degree or Diploma in Electrical or Mechanical Engineering or related field
- Specialist qualification in refrigeration and air-conditioning and Energy Management will be an added advantage
- Singapore Certified Energy Manager (SCEM) certification would be an added advantage
- 5+ year of prior work experience in energy management
- Field experience with HVAC systems - chillers, air-handlers, etc.
- Ability to multi-task and handle multiple projects
- Excellent organizational skills
- Able to gain the trust from clients, has great communication skills
- Demonstrated proficiency with Microsoft Office programs
- Analytical mindset, can see patterns in data
- Curiosity to solve problems, spotting issues and resolving them
- Hands-on, not afraid of being in the fields and solving issues collaboratively with the client when required
- Value teamwork and collaboration
- Hands-on experience with mechanical, electrical, and control systems is a plus
- Able to travel
